Summary: Provides technical support and problem resolution. Works directly with clients and Application Specialists to resolve user issues. Supports staff training on-site or remotely as needed. Creates and revises interface and customizations as needed.
Essential Duties And Responsibilities: Work is performed under the general supervision of administration. An employee in this position may be called upon to do any or all of the following: ( Does not include all tasks employee may be expected to perform.)
Provides technical support and problem resolution for database applications. Works with the Database Applications Specialist to help seamlessly integrate database applications throughout the organization and local districts. Identifies and provides preliminary troubleshooting of application performance issues, escalating as necessary. Assists with training of technical support and applications staff in the effective utilization of software. Contributes to the ongoing culture of ensuring quality data by recognizing best practices in data flow and handling. Participates in team meetings for development of long-term plans and practices. Ensures that external and internal regulations and policies governing data management are met including regulations concerning security, auditability and privacy. Designs and writes reports using software or database data sources. Creates and revises customizations within the software. Regular and predictable attendance is required for this position. In-person attendance requirements may vary and will be determined by the supervisor. Education And/Or Experience: Associates degree in a computer related field, or college level courses and training equivalent to what would normally be acquired by completing a two year technical trade program, or a two year college degree program in Electronics, Computer Science, Management Information Systems or a related field, or an equivalent combination of education and experience, will be given preference. Demonstrated experience supporting enterprise applications required. Experience in current Windows, Mac, iOS and Chrome operating systems, Microsoft Office, Internet, and other productivity software applications required. Knowledge and experience working in educational institutions preferred. Experience with data transformation and/or electronic data interchange (EDI) preferred. Successful experience with structured query language (SQL) is preferred. Experience with mobile device management (MDM) is preferred. Certificates, Licenses, Registrations: Valid Michigan driver's license and good driving record
Employment Date, Salary, and Fringe Benefits: Anticipated employment date is as soon as possible. This is a 52 week position. Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience; new employee salary range is $57,875-$70,265. Paid health, dental, vision, life and long-term disability insurances, sick, vacation and personal business days.
To Apply: Interested parties should go to our website, to complete an online application.
APPLICATIONS ACCEPTED UNTIL MAY 24, 2024
