Infrastructure Ops Engineer IIIApply locations: ATLANTA, GA, USA
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: R0147650
About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.
The Mac Infrastructure Ops Engineer is an important member of our End User Compute support and engineering organization, providing technical leadership and level 3 technical support for Mac related issues, working alongside other tech leads and meeting regularly with our vendors, like Apple, JAMF, etc. to provide technical guidance and direction.
Mac Systems Administration and OperationsProvides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services and Apple ABM.Plan detailed requirements for new and changing infrastructure services.Build and prepare packages for automated deployment and self-service.Builds and test pilot versions for new and changing services.Creates solution documentation for Global Help Desk support of end users.Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings.Review Service-Now tickets related to Jamf/Mac and update in a timely manner.Security and PartnershipsManages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.Partners with client and portfolio owners to assist with technology implementation initiatives across business services.Leadership and LearningActively stay up to date on the latest technologies and solutions, including internal/external learning and research.Create endpoint reports for stakeholders as requested.Evaluate advanced requests for feasibility and provide appropriate guidance.Provide coordination for architecture of systems, including providing feedback on project requests and timing.Qualifications & ExperiencesMinimum of 7 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints.3+ years' experience in identity and access management.Advanced scripting knowledge (bash, python, etc.).Experience dealing with security incidents.Ability to prioritize based on criticality.Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO StatementIntegrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.
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