Inside Account Manager

SNI Companies is working a Pharmacuetical Company in Mercer County who is seeking an Inside Account Manager for their growing customer service team! This role is perfect for a recent college graduate who is looking to get their foot in the door with an exciting company and grow their expreience
We look forward to speaking with you!

Responsbilities:

Make 20-30 outbound calls a day to former and exsisting customers regarding updating their inventory and sharing new product details

Setting appointments and addressing customer needs
Contact customers via phone to inform them of current promotions
Update and review of ERP Systems (Netsuite and FoCus/CRM System)
Remain up-to-date on all products and marketing information
Send written documentation to our customers
Process all customer requests accurately and in a timely manner

Research product, customer and / or vendor information prior to committing to customer requests / inquiries
Analyze customer leads, prospects, and BL Matrices, etc while utlizing the CRM system
Enter customer orders from various sources (EDI, phone, email, fax, etc.) with accuracy and attention to detail including the validation of price and customer contact information
Verify purchase orders for accuracy and communicate with customers when corrections are needed
Verify all web orders for accuracy, account duplication and up-selling opportunities
Assist customers in tracking down orders by being a direct liaison between our carrier venders to ensure orders are delivered in a timely manner
Process all customer requests accurately and in a timely manner
Research product, customer and / or vendor information prior to committing to customer requests / inquiries

Qualifications:

1-2 years of Customer Service and/or Account Management
Bachelor's Degree in a business-related discipline preferred
Excellent oral and written communication and customer relations skills
Advanced levels of multi-tasking skills are required
ERP System experience – Netsuite a plus
Outlook, Word, Excel, and PowerPoint skills are required

Benefits:

Medical, Dental and Vision
PTO, Holidays with 2 floating holidays
401k

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