PURPOSE
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provides customer service customers, via telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
* Actively engages in selling company products/services and related items.
Provides material estimates and quotes for lumber packages (Frames, Rafters, Cornices, Decks, etc.
).
* Enters orders into system and schedules delivery of products.
* Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
* Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
* Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
* Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
COMPETENCIES
* Knowledge of company products, competitor's products and company standards
* Knowledge of company product pricing, discount and estimating formulas and guidelines
* Good verbal and written communication skills
* Demonstrates strong detail orientation skills
* Strong customer service skills
* Knowledge of basic sales techniques, concepts and the ability to influence and persuade
* Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
* Knowledge of and ability to use motorized and non-motorized material handling equipment
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Subject to typical office environment.
* Reaching-extending the hand(s) and arm(s) in any direction.