PURPOSE: Effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectations.
PAY/SCHEDULE: As for compensation, this role has a base plus bonus structure. The base salary would be between $60-70K depending on your experience level. The bonus is based off of several metrics including the accuracy of your measures for the job and customer experience. The target bonus would be about $13k/year.
Your morning will start around 6:30 - 7AM - Monday - Friday at the warehouse in Birmingham. You will be prepping and loading up the proper windows and other materials needed to complete the scheduled jobs for that day. Each week you will be assigned about 20 site visits that can include tech measures, project evaluation, or even helping with installing windows.
PRIMARY RESPONSIBILITIES: • Accurately measure the dimensions and determine installation processes for windows and doors
• Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products
• Determines installation labor duration and installation materials needed to successfully complete the job.
• Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal customers
• Approves any additional installation labor required to complete the job
• Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
• Work directly with Homeowners to resolve installation process issues.
• Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents. Provides direction to crews on job specifics and questions during installation
• Supports installation leadership on recruitment of installation sub-contractor
• Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
• Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
• Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
• Pull materials day prior and prepare installers for next day job, warehouse organization and cleanliness, warehouse safety.
QUALIFICATION AND SKILL REQUIREMENTS: • High School Degree • A minimum of 5 years of work experience in the home improvement or other closely related field. • Previous customer service experience, especially win/win problem solving and conflict resolution skills required. • Valid Driver's license and clean driving record • Strong written and verbal communication skills and able to lift, push/pull, and carry at least 40lbs.
• Able to stand for at least 6 hours per day, climb ladders, stairs, and kneel.
• Knowledge of applicable building codes and construction techniques.
• Previous work experience recruiting independent contractors and ability to work in a team environment
RENEWAL BY ANDERSEN CORPORATE VALUES Each employee is responsible for upholding these values in their daily activities.
HOMEOWNER FOCUS: We are committed to understanding our homeowner customer's real needs and expectations, and exceeding them. We recognize that a delighted customer is our best recommendation to future business.
SAFETY: We are committed to the safety and well being of the people who come into contact with our products.
EXCELLENCE: We set the highest standards for our professional performance, our products and service. We are committed to continuous quality improvement in all that we do.
INTEGRITY: We are committed to working fairly and honestly with all those with whom we come in contact.
INNOVATION: Our motto "different and better" connotes innovation, aesthetic and economic value… going beyond the expected into the surprising.
TEAMWORK: We foster an environment where individual skills and talents are recognized and encouraged to thrive in a cooperative team environment.
INDIVIDUAL DIGNITY: We believe that respect for each other's cultures, point of view and professional business styles significantly contributes to our business goals.
CITIZENSHIP: We believe that we have a direct and compelling responsibility to our communities to conduct our business ethically, to engage in responsible stewardship of the environment, and to concern ourselves with the welfare of the people in the communities in which we work.
ANDERSEN "CODE OF BUSINESS CONDUCT" Each employee is responsible for adhering to the Andersen Code of Business Conduct
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RbA").
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