We are currently seeking qualified professionals for various contract positions with our established corporate clients in the Austin, TX area. While these roles are temporary, they offer a valuable opportunity to gain experience and potentially transition into a permanent position within these reputable organizations.
Kelly Services proudly provides comprehensive health benefits to all contract employees, allowing you to focus on your performance and career development during the engagement. After the contract concludes, you will have the option to reassess your career goals and explore potential internal opportunities.
If you are interested in learning more about these exciting opportunities and how Kelly Services can support your career aspirations, please don't hesitate to contact me to schedule a brief informational call at your convenience. Thank you for your time and consideration.
TITLE: Intake Specialist I
PAY: $20-21/hr (DOE)
DURATION: 6 months
LOCATION: On-Site – Austin, TX (Hybrid, 3 days in office, 2 remote following training)
SCHEDULE: M-F 8-5pm
Interviews will be conducted via a scheduled Teams video meeting. The position will require both remote and in-person availability.
Purpose: The Intake Specialist I works to support PMQA through providing the initial triaging of complaints
from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules.
Responsibilities: • Completes the intake process of complaints through phone, email and OneTrack.
• Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
• Conducts the initial identification of the complaint code
• Coordinate the logistics for the complaint samples
• Partner with internal stakeholders for adverse events
• Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
• Leads translation services for reporting, if needed
• Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create
Qualifications: • High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
• A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting
• Strong attention to detail, critical thinking, and can work independently with minimal direction
• High quality customer service skills
• Ability to express ideas clearly in both written and oral communications
• Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or
• device related products.
• Computer skills and ability to navigate through software systems
• Strong prioritization and time management skills
#P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
