It Assistant (Federal Work Study At Etss Tewahedo Social Services)

Compensation Type: Hourly

Compensation: $12.00

Job Summary

Purpose of Position:

The Federal Work-Study IT Tech Administrative Assistant provides administrative and technical support to the IT department.
This role will assist with basic IT support tasks, maintain equipment inventories, and handle administrative duties related to IT services.


Organization/Agency Overview:
The mission of ETSS Tewahedo Social Services is to be the focal point of societal integration for immigrants, refugees, and low-income individuals to help improve the quality of life through education, training, supportive services, and self-development opportunities while increasing awareness of the diverse cultures and heritage.


Location: 4300 E. Broad Street Suite D., Columbus Ohio 43213

Website: www.ethiotss.org

This position is only open to students with Federal Work Study eligibility. This position is not located on CState Campus, but at the location of the Community Partner. Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.


Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.


The Federal Work-Study IT Tech Administrative Assistant provides administrative and technical support to the IT department.
This role will assist with basic IT support tasks, maintain equipment inventories, and handle administrative duties related to IT services.


Duties to include:

Provide basic technical support to staff, including troubleshooting computer issues, resetting passwords, and assisting with software updates.
Assist in maintaining and organizing IT equipment inventory, ensuring that hardware and software are properly logged and tracked.
Help with the setup and configuration of computers, printers, and other office equipment for new employees or office relocations.
Assist with network troubleshooting and minor technical tasks under the supervision of the IT team.
Document and track technical support requests, ensuring timely resolutions.
Support the IT team in managing software licenses, hardware repairs, and vendor communications.
Assist with the creation of user guides and training materials for staff on how to use IT systems and software.
Perform data entry, organize files, and maintain records related to IT service requests and equipment management.
Assist with IT-related projects, including system upgrades, website maintenance, or cybersecurity initiatives.
Perform other tasks as needed.
Knowledge, Skills and Abilities:

Knowledge of: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


Skill in: Basic understanding of computer systems, networks, and common software applications.
Good communication skills.
Strong organizational skills and attention to detail.


Ability to: Work independently and as part of a team.
Handle confidential information with discretion and professionalism.
Ability to explain technical information to non-technical staff.
Troubleshoot basic technical issues and escalate complex problems to senior IT staff.
Handle multiple tasks, prioritize, and meet deadlines.
Strong willingness to learn and adapt to new technologies and processes.


Minimum/General Qualifications:

This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State.
You must also be enrolled in SIX or more credit hours in a degree or certificate program.
Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already.
Any applicants without Federal Work Study eligibility will not be considered for this position.


Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.


Must have reliable transportation or other means to get to work regularly.


Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.


Schedule:

Flexible.
Schedule TBD by the needs of department and student schedule between office hours of Monday - Friday 8 a.m. to 5 p.m.
Maximum 20 hours per week.


Work will be performed: On-site only.


Pathways/Majors that may be interested in this position: Computer Science - Cybersecurity Major AAS Computer Science - Management Information Systems AAS Computer Science - Information Technology Support Technician AAS Computer Science - Management Information Systems AAS Position Specific Qualifications:

N/A

Preferred Qualifications: Previous experience working in an IT or tech support role.
Knowledge of operating systems (Windows), networking basics, and common office software.
Bilingual or multilingual skills are a plus.
Professional Development

Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce.
We are dedicated to helping students set the stage for professional life through their participation in the following program(s):

CSTATE GROW (Guided Reflections on Work)

The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning.
All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.


Career and Leadership Development Program (CLDP)

The program consists of paid competency-based career and leadership development activities designed by Career Services.
All Tier/Level III positions are automatically enrolled in this program.


Career competencies you can expect to learn through Student Employment: Career & Self Development Critical Thinking Leadership Teamwork Communication Equity & Inclusion Professionalism Technology Full Time/Part Time:

Part time

Union (If Applicable): Scheduled Hours:

20

Additional Information

In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process.
For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.


If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.


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