Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and
caring environment forms a global community that celebrates diversity and
individuality. We encourage you to step beyond your comfort zone, offering
resources and flexibility to foster your professional and personal growth, all
while valuing your unique contributions.
Apply now for the
position ofIT Business
Analyst - eCommerce, and you willhelp revolutionize electronic ordering for healthcare
customers.
This is a hybrid position. Working in the office Tuesday, Wednesday, Thursday, remote Monday and Friday. This position can be based at our Walpole, MA or Cary, NC site.
Your role:
Onboard
customers with direct EDI and GHX set up, working with IT partners and
customers
UAT test
new EDI/GHX connections, system updates, and bug fixes related to
eCommerce platforms
Drives
process and system improvements for eCommerce platforms
Collaborate
with IT analysts, customers, and other cross-functional teams to
troubleshoot and perform system testing
Aids in
building internal and external training documentation related to eCommerce
platforms
Supports
customers and internal users with referral to appropriate specialist for
technical support and or problem resolution when warranted
Recognizes
when to escalate customer issues
Build and
manage daily eCommerce reports to ensure customer satisfaction
Supports
and enhances the sale of products through knowledge of eCommerce through
outbound/inbound phone calls
Support
revenue growth by managing orders for products/services from customers via
electronic ordering
Identify
and help implement efficient EDI processes
Assist with
driving our customers to eCommerce platforms
Maintain a
positive team environment while providing the best customer experience
Your expertise:
Knowledge
of SAP P40, P41, P56, and P58
Knowledge
of Webshop platforms and GHX/EDI
Successful
demonstration of key responsibility and knowledge referenced above
Knowledge
of Lean Six Sigma preferred
Project
management skills and exemplified background preferred
The requirements:
3 to 5
years related GHX, EDI, and SAP experience or equivalent combination of
education and experience.
Strong
computer skills, knowledge in Windows applications
Strong
problem-solving skills
Excellent
verbal and written communication skills
Strong
organizational skills, able to multitask and prioritize tasks
Able to
work in a team environment, coordinate multiple priorities/projects, and
be reliable and supportive
Minimal
travel required
To find out more about the specific
business, have a look atSiemens
Healthineers Laboratory Diagnostics
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70
countries. As a leader in medical technology, we constantly push the boundaries
to create better outcomes and experiences for patients, no matter where they
live or what health issues they are facing. Our portfolio is crucial for
clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of
scientists, clinicians, developers, researchers, professionals, and skilled
specialists, who believe in each individual's potential to contribute with
diverse ideas. We are from different backgrounds, cultures, religions,
political and/or sexual orientations, and work together, to fight the world's
most threatening diseases and enable access to care, united by one purpose: to
pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site athttps://jobs.siemens-healthineers.com/careers
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