Are you a tech-savvy problem-solver who's ready to make a real impact? Stanley/Stella is looking for an enthusiastic IT Support Manager to join our growing US team in Los Angeles. This is a fantastic opportunity for someone with a solid IT foundation, with a techno/functional profile with a strong services mentality, willing to work in a dynamic and growing environment.
In this role, you'll be the go-to person for all things IT in our LA office—helping your colleagues with everything from troubleshooting laptops to supporting key business applications like ERP and CRM. You'll work closely with our HQ IT team in Europe, learning from experienced professionals and helping us expand our presence in the US.
We're looking for someone who thrives in a fast-paced, collaborative environment and isn't afraid to roll up their sleeves. If you're passionate about technology, eager to learn, and excited to grow your career with a company that values sustainability and innovation, we'd love to hear from you!Applications Support Working with Key Users (1st level support) to provide support for ERP (Infor M3), CRM, Magento eCommerce: Provide advanced support (2nd level), ensuring functionality, stability, and issue resolutionBI and Reporting Tools: Support reporting processesSupporting dealers to implement ST/ST APIs or EDI flowsSupporting & enabling collaboration with external parties (3PL; Distributor)Collaborate with HQ and software vendors to optimize application performance and implement system updates or new functionalities required for US marketInfrastructure Management Network & Systems: Manage and maintain the local IT infrastructure, including network devices and peripheralsSecurity: Implement and enforce IT security policies, ensuring compliance with company standards and regulationsUser Support Oversee onboarding and provide comprehensive IT support to end users in all departments, resolving hardware and software issuesConduct training sessions to enhance end-user proficiency in applications and systemsUnderstand the business needs and work with Global IT team to steer evolutions of applicationsWork with external third parties for issue escalation and resolutionOperations and Continuous Improvement Incidents & problem management, and resolutions in the ticketing systemIdentify opportunities for improving IT services and proactively implement changesMonitor system performance and address potential issues before they impact operations5-10 years of hands-on experience in IT support, with a focus on both applications and infrastructure in a sales and distribution environment and ideally in the fashion industryProven experience in supporting users of ERP (Infor M3), CRM, and eCommerce (Magento) platformsStrong knowledge of network management, system administration, and IT security practicesExcellent problem-solving and communication skills, with the ability to manage cross-functional teams and priorities in a fast-paced environmentExperience in remote office support and collaboration with global teams is a plus