It Call Center Associate - Information Technology (On Site, Not Remote)

The Switchboard Operator (Call Center Associate) is responsible for the effective and efficient handling of calls for all facilities and initiating responses for emergency codes. The work is performed in a fast-paced environment where your ability to multi-task and prioritize your work is crucial in the accomplishment of your work tasks. Work tasks include the processing of general information and business calls along with emergency calls. Also monitors the alarm systems for the hospitals, as well as acts as a backup for Tanner Security. The job must be performed with the highest regard for professionalism, confidentiality, speed, and accuracy.

Education:

Ability to read and write

Qualifications

* Individual must complete position training course to a Satisfactory review within the first 90 days of employment.

* Experience using a computer in a professional or academic setting is preferred.

* Experience in a call center professional setting is preferred.

* Excellent customer service and communication skills are required. A distinct speaking voice that is clear and easily understood.

* Emergency communications experience is considered a plus.

* Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.

* Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.

* Position requires the interpersonal skills necessary to communicate effectively with a wide variety of hospital personnel, patients, and outside callers in gathering and exchanging approved information.

* Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.

* Ability to multi-task and work with frequent interruptions.

* Required to maintain a collaborative, team relationship with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Employee communicates ideas effectively. Employee shares information and keeps others properly informed. Employee gives and is open to feedback. The Employee actively contributes to the development and application of process improvements.

* All operators must display excellent grammar, spelling, and professional communication techniques.

* Must be able to work shift work that includes nights, weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.