It/Desktop Support/ Help Desk/ Field Support/ It Consultant - Part-Time

Job summary
Looking for a resource to coordinate activitiesProvide onsite/on-call assistance to end-usersEnsure optimal service delivery
Job seniority: associate level
Responsibilities
• Coordinate ranging from simple activities to complex plans• Provide onsite/on-call assistance to end-users• Troubleshoot computer OS/peripherals and perform software installation• Support printer, MS Office tools installation/troubleshooting• Support variety of technologies and services• Manage time and resources in high-profile situations• Communicate effectively with clients and end-users• Deliver quality solutions and maintain confidentiality• Provide infrastructure support• Maintain knowledge of Windows OS, Microsoft Office applications, and hardware peripherals
Requirements
• Desired experience in troubleshooting and handling different PC operating systems• Knowledge of deployment tools like SCCM and SOE/group policies• Field experience supporting technologies and services• Advanced technical abilities applicable to Windows, Apple, and virtual operating systems• Reliable transportation and flexible schedule• Strong analytical and problem-solving capabilities• Excellent customer service and communication skills• Self-starter, works well under pressure• Passionate about delivering quality work• In-depth knowledge of Windows OS, Microsoft Office applications, PC/laptop hardware, peripherals• Basic knowledge of Active Directory, Exchange, Apple OS, SCCM• Certifications: PC/Laptop maintenance, CompTIA A+, MCITP, MOS• 2+ years of relevant experience
Key Skills Needed
• Computer troubleshooting• Hardware/software installation• Printer support• MS Office tools installation/troubleshooting• Excellent customer service• Analytical and problem-solving skills• Time management• Communication skills• Infrastructure support
Benefits
• Flexible work arrangement• Experience with different IT projects• Choice of IT requests/work cases