IT Help Desk Engineer
Richburg, South Carolina
Onsite
Contract
$19/hr - $22/hr
Job Summary:
We are seeking an IT Help Desk Engineer with 1-3 years of experience to join our team in Richburg, SC. The ideal candidate will be responsible for providing technical support and troubleshooting for our LAN/WAN networks, Office 365, and Windows operating systems. This role is crucial in ensuring smooth IT operations and providing exceptional support to our manufacturing facility's staff.
Key Responsibilities:
Technical Support
: Provide first-line technical support to end-users via phone, email, and in-person.
Troubleshooting
: Diagnose and resolve hardware, software, and network issues related to LAN/WAN, Office 365, and Windows OS.
Network Management
: Assist in the management and maintenance of the company's LAN/WAN infrastructure.
Office 365 Administration
: Manage user accounts, permissions, and troubleshoot issues related to Office 365 applications.
System Maintenance
: Perform routine maintenance tasks such as software updates, patches, and backups.
Documentation
: Maintain accurate records of all support requests, resolutions, and processes.
User Training
: Provide training and support to end-users to help them effectively use IT systems and applications.
Collaboration
: Work closely with other IT team members to ensure smooth operations and to escalate issues as needed.
Qualifications:
Education
: Associate's degree in Information Technology, Computer Science, or related field preferred.
Experience
: 1-3 years of experience in an IT help desk or technical support role.
Technical Skills
:
Proficiency in troubleshooting LAN/WAN network issues.
Experience with Office 365 administration and support.
Strong knowledge of Windows operating systems and troubleshooting.
Familiarity with Active Directory and basic network protocols.
Soft Skills
:
Excellent problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Grace Allen
Specialization:
Technical Support
