It Help Desk Support - Level I

Summary Our client is a leading IT Solutions Company in the Riverside, CA (and nearby Inland Empire cities) area.
They are in need of a Helpdesk Support Level I technician .
A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities Front line defense with customers calling in with technical issues Ability to properly hand calls off to more experienced technicians when needed Following tickets through the process until closure.
Password resets IP Phone setup PC setup (i.e.
software install, adding domains, etc) IT equipment installation Printer install (Canon/HP) Assisting onsite technical lead with various IT-related projects.
New User On-boarding Qualifications & Requirements 2 years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support Preferably has some certifications, such as A, Security, Network, or another equivalent certification.
Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.
General understanding of software installation General understanding of printer installation Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.