Company Description Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!
Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk Specialist to work with our teams in the Raleigh, NC office and remotely across 8 office locations. As an IT Helpdesk Specialist, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions.
Work Location: On-site, Raleigh, North Carolina office
Hours: Full-time
Job Description
Responsibilities
Responsible for fulfilling direct desk-side and remote support to staff, troubleshooting and repairing IT devices.
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Ensure customer requirements and guidelines are identified and completed in a timely manner.
Assist other teams to troubleshoot and resolve local and network issues.
Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activation and configuration)
Qualifications
Basic Qualifications
Associate degree
3+ years of hands-on IT systems in a commercial production environment
3+ years of experience installing and troubleshooting Microsoft products including, but not limited to: Windows 10/11, Office 365, Project and Teams, all within an Active Directory Environment
3+ years of experience with networking concepts such as DNS, DHCP, SSL, and TCP/IP
3+ years of experience in PC repair, troubleshooting and deployment
3+ years of experience with client, server, and network service delivery
Excellent written and verbal communication skills
Ability to explain complex IT concepts in simple terms
Ability to set goals and work independently
Maintain knowledge of complex industry trends
Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours
Traveling up to 10% of the time
Friendly customer service attitude working with others
Preferred Qualifications
Bachelor's degree
3+ years of experience with Microsoft Azure
3+ years of experience installing, troubleshooting and maintaining a Cisco network environment
5+ years of experience with VMWare ESXI and/or VMWare Horizon
Experience installing and troubleshooting Autodesk products including, but not limited to: AutoCAD, Revit, BIM360
Ability to manage high priority projects
Ability to obtain industry recognized certificates as needed
Strong desire to understand workflows associated with an Architectural and Design firm and develop solutions to enhance their work
Additional Information
Hanbury is a firm that encourages personal growth and offers competitive salary and benefits packages. EOE.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Schedule:
8-hour shift
Monday to Friday
On call
All your information will be kept confidential according to EEO guidelines.