It Operations Officer

AHCCCS Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

IT Operations Officer Information Services Division (ISD) Job Location: Address: 801 E. Jefferson Street, Phoenix AZ, 85034 Must reside in the state of Arizona. Salary: $100,000 - $115,000 Grade: 28 Closing Date: Open Until Filled This position is eligible for full-time remote work (including virtual office arrangement in Arizona). Job Summary: A career in public service awaits you. COME JOIN OUR TEAM!

This position manages operations support to ensure efficiency and continuity within ISD Business Operations. This position provides high-level managerial work of considerable complexity and will manage all ISD projects and products, the Agency's IT budgets of a significant nature. Will also represent the agency in some ISD contract negotiations.

This position will also develop and implement policies, procedures and practices designed to ensure compliance with all applicable Federal and State rules, regulations, guidelines, and standards, as well as AHCCCS policies, procedures, and ethical requirements; and effectively and efficiently identify, prevent, detect, and correct compliance deficiencies.

Major duties and responsibilities include but are not limited to: Budget Oversight: Manages and monitors the department's budget, ensuring funds are allocated appropriately and expenditures are tracked accurately. Coordination between AHCCCS CMS and ADOA. Team Management: Manages and directs administrative staff and provides guidance for priorities, strategic goals and performance targets for a large and complex department. Offers feedback, and implements training programs to improve skills and productivity. Contract Management: Represents the department in negotiations with vendors and service providers. Prepares, and monitors and maintains contracts. Project/Product Management: Manages special projects, ensuring they are completed on time, within budget, and meet organizational goals. Participates in strategic discussions with leadership to promote and advise on project management. Monitor all production level ISD product to track defects and report issues as they arise. Policy Implementation: Establish and implement standards and procedure to ensure that organizational policies and procedures are followed, and updating policies and procedures as necessary to comply with new regulations or improve efficiency. Compliance Monitoring: Ensuring the organization complies with local, state, and federal regulations, and preparing for audits or inspection. Knowledge, Skills & Abilities (KSAs): Knowledge:
• Proven experience with business management
• Office management systems, procedures, and office equipment like printers and fax machines
• Federal and State laws, regulations, guidelines, and standards related to compliance, privacy, and security

Skills:
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Abilities:
• Prioritize work
• Communicate effectively, both orally and in writing, with internal and external stakeholders, including senior management
• Manage multiple projects and tasks, and prioritize competing deadlines
• Work independently and collaboratively, and exercise sound judgment and discretion
• Maintain confidentiality and integrity of sensitive information
• Develop, implement, and evaluate compliance policies, procedures, and practices

Qualifications: Minimum Qualification:
• Bachelor's degree in health care administration, business administration, or a related field.

Preferred Qualification:
• Master's degree, MBA, or higher and certification in health care compliance. Five years of experience in health care compliance, budgeting, and project management.

Pre-Employment Requirements: Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees. Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. Benefits: Among the many benefits of a career with the State of Arizona, there are:

10 paid holidays per year Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Other Leaves - Bereavement, civic duty, and military. A top-ranked retirement program with lifetime pension benefits A robust and affordable insurance plan, including medical, dental, life, and disability insurance Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) RideShare and Public Transit Subsidy A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing ******** . Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

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