This position will oversee all IT systems infrastructure, vendor management (SLA/service agreements), contract administration and negotiation, and related hardware/software products. Will be managing a team of 4.
Essential Duties Technical manager focused on leading the support engineers in providing hands-on IT support to the organization as well as working with the IT Team to deliver on secure, reliable IT Infrastructure and support.This role will lead:Tier 1 and upwards desktop support for all IT deployed IT devices (laptops, PCs, servers, printers, etc.).Frontline IT support for our retail locations for workstations, A/V, POS, etc.Management of end user accounts for AD, M365, & other identified systems.Frontline support for our A/V systems.Support for other Collaboration & Communication tools (Teams, SharePoint Online, etc.).Support for Network, Servers & Storage as needed.Research emerging and new technologies to evolve our IT environment.Delivery of enterprise projects as determined by senior IT Leadership.Continuously improves their own technical knowledge and skillset and develops staff through webinars, online and off-site training and by reading related periodicals.Maintains a positive and professional attitude when interacting with clients and colleagues.Demonstrates a high level of organizational sensitivity when addressing issues which require tact and confidentiality.Searches for opportunities for process improvement and takes steps to bring about positive change.Education Requirements Bachelor's Degree in Information Systems/Technology or Computer Science, required. Technical certifications, preferred.
Qualifications Must have 5-8 years experience in Windows desktop support.Must have 3 years experience in the management/supervision of IT staff.Must possess excellent communication skills, both written and verbal.Excellent customer service skills.Knowledge of ticketing systems.Ability to work in a fast-paced environment and prioritize organizational needs.Must be able to travel 10-15%.BENEFITS Excellent benefits, professional development, and opportunities for internal career growth.
Paid Time Off (PTO)Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsBenefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term DisabilityLife InsuranceTuition Reimbursement
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