Company Overview Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together. Job Summary Reporting to the Director, IT Business Partner, the IT Patient Services Lead is a hands-on role that is responsible for developing and supporting Rhythm's Health Cloud platform, which is designed to enable and transform the care of patients with rare genetic diseases of obesity. Responsibilities and Duties Support the development and customization of Salesforce Health Cloud to meet the unique needs of the Patient Services and Support team across the design, configuration and implementation.Design and recommend best-practice solutions based on Rhythm's needsCollaborate with the Patient Services and Support teams to understand their unique needs and challenges, offering technical solutions to improve patient engagement and operational efficiencyConfigure and optimize Salesforce Health Cloud to align with Rhythm's specific requirements including data model customization, workflow automation, security settings, and user setupDesign and implement solutions within Salesforce Health Cloud, including creating custom objects, fields, Lightning components, and workflowsWork closely with Rhythm's data team and partners to maintain integrations between Salesforce Health Cloud and other systems (including Rhythm Data Warehouse)Empower data analytics to enable Rhythm to deliver visibility and insights to our patientsManage the day-to-day support model, including related 3rd party call and fax applications, and vendors to ensure all created systems are functionating properly and working well collectivelyTroubleshoot and resolve technical issues as they ariseWillingness to learn and use new technologiesBe able to work in a 'hands on' capacity as needed and appropriate Skills and QualificationsBachelor's Degree in Computer Science or related field preferred5+ years' experience working in information or sales technology functions within FDA regulated companies.Must have previous Salesforce Health Cloud experience Implementation experience with a biotech or pharma in the Commercial and Medical technology or data areas preferred. Global experience a plusVendor management skills; experience and knowledge of available vendors in the IT spaceBroad, state-of-the-art technology awareness that can be applied creatively to business problems and opportunitiesStrong collaboration and listening skills, able to transform user feedback into system improvements with a sense of urgencyHigh level of curiosity to proactively learn new technologies and features and apply them on the jobEnsure a welcoming partner-based environment throughout the company as it pertains to technology areasWillingness to learn and use new technologiesBe able to work in a 'hands on' capacity as needed and appropriate Candidates based in the Boston area within commuting distance to our office are preferred, although will consider those based remotely within the Eastern Standard Time zone. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel. More about Rhythm We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism. At Rhythm our core values are:We are committed to advancing scientific understanding to improve patients' livesWe are inspired to tackle tough challenges and have the courage to ask bold questionsWe are eager to learn and adaptWe believe collaboration and ownership are foundational for our successWe value the unique contribution each individual brings to furthering our mission Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law. Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.