Job Description: We are seeking a highly skilled and motivated Regional Service Delivery Engineer to join our dynamic team. The ideal candidate will be responsible for ensuring the smooth delivery of services to our customers within their designated region. The regions this person will cover is Houston and Dallas. Travel will be needed quarterly. This role involves working closely with customers to understand their requirements, providing technical expertise, and ensuring timely and efficient delivery of solutions. The Regional Service Delivery Engineer will also be responsible for troubleshooting issues, resolving customer concerns, and maintaining strong customer relationships.
Responsibilities:
Serve as the primary point of contact for customers within the designated region.
Monitor tickets, feedback, and identify opportunities for additional value-added services.
Understand customer requirements and provide technical guidance and support to ensure the successful delivery of services.
Collaborate with internal teams, including sales, engineering, and support, to develop and implement solutions tailored to customers' needs.
Manage the deployment and implementation of services, ensuring adherence to project timelines and quality standards.
Troubleshoot technical issues and provide timely resolution to ensure minimal disruption to customer operations.
Document or update customer interactions, issues, and resolutions for future reference and continuous improvement using our ticketing system.
Proactively identify opportunities for process improvements and optimization of service delivery processes.
Stay updated on industry trends, technologies, and best practices to maintain a high level of expertise.
Build and maintain strong relationships with customers to understand their evolving needs and ensure customer satisfaction.
Work on projects with the Infrastructure and Security team and provide updates back to Manager.
When in office assist in the ticketing system as well as the phone queue with your team
Travel will be involved on a quarterly basis to reach all the sites you service in Houston and Dallas.