AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.
We're looking for an IT Service Desk Specialist! In this role, you will play a pivotal role in maintaining the seamless operation of our IT services. You will provide essential technical assistance to end-users, diagnose and resolve hardware & software issues, and support IT infrastructure. You will partner closely with the IT team in HQ to maintain and improve systems and ensure the team has the resources to work effectively!
What you'll do: Deliver expedient technical support globally, focusing on the NA and LATAM regionsEfficiently manage and respond to service requests via our ticketing system (JIRA)Set up and configure new team member workstations, hardware, and softwareAdminister user accounts and permissions through Okta and other systemsDocument support processes, incidents, and resolutions accuratelyWork with senior IT staff to escalate and resolve complex issuesEnsure compliance with company IT policies and security standardsConduct installation, configuration, and troubleshooting of end-user devices, software, and hardwareAddress Tier 1 network and connectivity issues within office environmentsSupport the IT aspects of team member onboarding and offboarding proceduresOffer technical assistance for video conferencing, audio/visual equipment, and organizational eventsKeep IT inventory records precise and current, assuring asset management accuracyParticipate in projects aimed at improving IT services and infrastructureWhat you have: 1+ years of proven experience in an IT Support or Help Desk positionDemonstrated ability to diagnose and resolve technical issues effectivelyA highly customer-centric mindset with experience in delivering excellent serviceHands-on experience with macOS and Windows OS environments and strong problem-solving capabilitiesFamiliarity with Okta, remote access tools, and basic networkingSelf-motivation with the capacity to operate autonomously while adhering to guidelines and best practicesExcellent communication and interpersonal skills, with the ability to explain technical concepts clearlyThis is in-person position, Monday - Friday from 8am - 5pm PTBonus Points: Certifications: CompTIA A+, ITIL, and MicrosoftAWS, Azure, Automation tools, AI Prompt engineering, and Coding experienceFamiliarity with G-Suite, Okta, Slack, and Intune/KandjiFor our SF-based candidates, the expected On Target Earnings (OTE) are between $100,000 and $120,000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.
As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
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