Responsibilities: The Technical Manager is responsible for leading/supporting the technical team, providing technical direction and serving as the ServiceNow Subject Matter Expert (SME).Implement new capabilities and improve existing functionality within ServiceNow.Provide overall thought leadership to this platform from an operational excellence perspective.Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering, and solution design.Work with business users to identify and refine business requirements and workflows.Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities.Create reports and dashboards in the ServiceNow platform.Provide daily supervision and direction to support global staff.Qualifications: 7+ years of deep ServiceNow development, configuration, and administration experience in a global enterprise environment.Must have 15 years of professional technical experience in the IT industry.ServiceNow certification(s): System Administration, Application Development, and/or Implementation.Bachelor's Degree or equivalent combined education and experience.Strong knowledge of the ITSM/ITIL Framework, ServiceNow Licensing.Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM, etc.Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features.Ability to communicate effectively with all levels of staff and management both verbally and in writing. Excellent customer service skills.Ability to manage network MID servers and technology tools.Ability to think objectively and creatively, focusing not only on details but accurately comprehending the larger issues and interrelationships.Ability to follow defined procedures to ensure operational excellence, system resiliency, and compliance with security policies.AUTOMATION TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability, and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status. AUTOMATION TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements, or related matters. Nor will AUTOMATION TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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