Summary of Job: Work with all aspects of company Information Technology systems to support 1000 users in multiple locations. Primary purpose of this position is to impact the speed of which inbound tickets are touched, triaged, escalated and resolved. Education and Experience: Bachelor Degree in related field or equivalent experience in technology support, network administration, and support activities in multi-user network environments. 3+ years of experience in desktop support. 3+ years of experience in networking support. Experience with desktop support and imaging tools. Experience with the following technologies is a plus: JAMF MDM ServiceNow administration JavaScript Cisco/Meraki access points/switches/routers Microsoft Windows Server 2008 R2-2012 R2 Microsoft RDS Server Microsoft DHCP & DNS Services Microsoft Dynamics SL Microsoft Skype for Business & Teams Microsoft Office 365, CRM, Lync, SharePoint, Intune Microsoft SQL Server Microsoft System Center ShorTel PBX/Call Center/ Telephony Equipment VMWare vSphere Skills and Abilities Must have high level of organizational and communication skills. Strong problem solving abilities required. Must be able to self-manage and prioritize tasks. Must be able to handle stress and job demands. Must be able to cooperatively work with others. Must have reliable transportation. Display an interest in career development, continual education, and a desire to create and implement innovative solutions. Exercise the highest ethical standards. Successful completion of a criminal background check and drug screening. Company Perks & Benefits: Our mission at Lee Company is to create an environment where our employees can thrive, and we mean that. Wellness involves your relationships, finances, career, community, as well as physical health. We dont just talk the talk, we walk the walk. Check out what benefit programs we offer to help our team and family members THRIVE with us!
We pay 100% of every employees long-term disability, life insurance, and fees associated with acquiring and maintaining a trade license We offer free trade training and license exam preparation through Lee Company University (LCU), our very own NCCER accredited trade school We have a company match program for 401(k) and health savings account contributions You earn paid time off and paid holidays for your personal well-being You earn rewards for your commitment to wellness and participation in initiatives through our rewards program We offer meaningful assistance programs like Chaplain services, an on-site / mobile clinic, and an emergency assistance fund We connect you to opportunities to make an impact through volunteering in our communities And other benefits such as health insurance, dental, vision, and short-term disability Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.
