It Services - Support Technician Level Ii

ECS is seeking an IT Services - Support Technician Level II to work in our Fairfax, VA As an IT Services Technician Level II, you will provide an advanced level of on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment.
In this position, you are expected to poses exceptional communication skills, technical, and analytical skills.
This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting.
You are expected to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide in-person hands-on assistance when necessary.
US Citizen Demonstrate excellent customer service skills Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research and work successfully with minimal d supervision Advanced knowledge of current Windows Operating Systems Minimum of two (2) years of experience with Microsoft Active Directory