«Transforming Digital into Value» is the vision that we live by and convey to our customers. As a consulting company, we enable our clients to make the most of the opportunities presented by advancing digitalisation and to make their customer relationships faster, smarter and better. We achieve this with consulting and implementation services in the areas of customer intelligence, marketing automation and marketing operations. gateB was founded in 2009 and employs over 100 consulting and system specialists in Switzerland, the USA, Germany, Singapore and India. gateB is part of the Brand Leadership Circle, an association of independently managed companies in the context of brand-orientated corporate management.To support our team, we are looking for an IT Specialist (m/f/d) 100% for our location in the USA or remotely from January 2025 or by arrangement.Supporting and training end users with IT problemsDiagnosis and solution of hardware and software problems Managing and maintaining networks and server systems Identifying and analysing business requirements for IT supportIdentifying and implementing improvement opportunities for business processesCollaboration and coordination in IT projects Creating and maintaining project documentation and user manuals Implementing and monitoring security measures Ensuring compliance with legal and regulatory requirements in the IT areaMaintaining relationships with internal and external customers and communicating effectively with stakeholdersSound knowledge of hardware and software diagnostics and solutions Experience with network administration and server systemsUnderstanding of business processes and business requirements Ability to develop and implement IT solutions for process optimisation Experience in working on and coordinating IT projects Ability to create and maintain project documentation Strong analytical thinking and problem-solving skills Ability to quickly diagnose and solve IT problems Strong communication and presentation skills Ability to convey complex technical information in an understandable way Ability to collaborate with different teams and departments Proactive and co-operative approach to work Ability to work in a dynamic environment and manage multiple tasks simultaneouslyHigh resilience and stress resistanceExperience with Fortigate and its peripheral systems Knowledge of Atlassian tools (Jira, Confluence, Jira Service Management) Salesforce experience at administration/consulting levelAdvanced knowledge of Microsoft Entra-ID (IAM) and Azure Very good written and spoken English and German skillsCompleted training in computer science or comparable qualificationSeveral years of professional experience in IT support or IT project workHigh affinity for security and network topicsExperience in the implementation of ISO 27001 / NIS-2 / TISAX is an advantageA dynamic environment with a start-up mentality that is open to innovation and ideas A challenging and varied job in the field of information securityA motivated and committed teamAttractive remuneration and benefitsExtensive training opportunities and active promotion of employeesIf the role and responsibilities described excite you and you have the necessary requirements and skills, we look forward to hearing from you and receiving your application documents via our application form.
Only direct applications will be considered for these positions.