It Support Officer

Job summary
Coordinate activities and provide assistance to end-users in the desktop computing environmentTimely and accurate service deliveryOnsite/on-call support
Job seniority: entry level
Responsibilities
• Coordinate simple to complex plans• Provide onsite/on-call assistance to end-users• Troubleshoot computer OS and peripherals• Perform hardware/software installation• Support printer installation• Install and troubleshoot MS Office tools• Support a variety of technologies and services• Troubleshoot Windows, Apple, and virtual operating systems• Manage time and resources in high-profile situations• Maintain professionalism under pressure
Requirements
• Experience with computer OS and peripherals• Knowledge of Windows 7/8/10 and deployment tools like SCCM• Understanding of SOE and group policies• Excellent customer service and people skills• Field experience supporting technologies and services• Troubleshooting skills for Windows, Apple, and virtual operating systems• Reliable transportation• Flexible schedule• Resilient and conflict resolution skills• Effective oral and written communication skills
Key Skills Needed
• Computer OS/Peripherals troubleshooting• Handling Different PC Operating Systems (Windows 7/8 and 10)• Performing Hardware Software Installation• Basic knowledge of SOE and group policies• Printer support• Good knowledge of MS Office tools installation & troubleshooting• Excellent customer service and people skills• Field experience supporting a variety of technologies and services• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Benefits
• Experience an array of different IT projects/work cases• Be your Own Boss! (Take IT requests/work cases of your own choosing)