We are seeking a dedicated IT Support Specialist to join our team. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, helpdesk management, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardwareHandle business-critical IT tasks and system improvementsEnable faster and smarter business processes and employee productivityServe as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google WorkspaceIT Support Specialist Responsibilities Handle assigned helpdesk ticketsInstall, configure, and support workstation software, hardware, printers, and phonesNew User setup and supportImplement applications and software upgrades and troubleshoot any performance issuesAssist employees in using software and hardware, and provide technical support when neededIT Support Specialist Required skills and qualifications Helpdesk Experience, Windows Server ExperienceKnowledge in iOS, Android, MacOS, and WindowsExcellent interpersonal skillsAbility to maintain confidentiality of company informationIT Support Specialist Preferred skills and qualifications Associates Degree (or equivalent) in Information Technology/Information SystemsSalesforce Experience (Optional)Two years of experience in ITProfessional certificationIf you are a proactive problem solver with a passion for technology and the ability to communicate effectively, we welcome you to apply for this exciting opportunity as an IT Support Specialist.
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