It Support Specialist

The IT Support Specialist position will report to the IT Manager. As the IT Support Specialist, you will: Assist in onboarding and off-boarding of employees, including system and account provisioning. Own and manage the inventory of 300+ Apple devices. Provide help desk support for all Earnies and contractors. Participate in the deployment of new tools, systems, and product features. Serve as new employee's first interaction on day one and help provide an exceptional onboarding experience. Strive to provide the best customer service to all Earnies. About You: 1+ years of experience in a Help Desk or Desktop Support role. 1+ years experience in a corporate environment supporting Apple devices. Experiencing administering one or more of the following: Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies. Strong customer service skills, including written and verbal. Excellent critical thinking and troubleshooting skills. Even Better: Mac administration experience. Have used/supported JAMF or Kandji. Certified in Google Workspace or Okta. Where: This role will be based in the San Francisco Bay Area. In-office work is expected 2-3 days a week or as needed.
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