It Support Specialist

Responsibilities: Provide IT support for Windows Server, Hyper-V, Exchange, Active Directory, and Office 365. Troubleshoot and resolve issues related to WAN/LAN connectivity, routers, firewalls, and network security. Support remote access solutions such as VPN and Terminal Services for remote users. Provide desktop support for end-users, including troubleshooting hardware, software, printers, and peripherals. Respond to helpdesk tickets, ensuring timely and effective resolution of user issues. Assist with the installation, configuration, and maintenance of desktop systems, software, and hardware. Deliver Line of Business Application support across client environments. Maintain system documentation and perform regular system reviews with improvement recommendations. Educate and assist users on best practices for system usage, security, and IT processes. Escalate complex issues to higher-level support when necessary and follow up to ensure resolution. Qualifications: Proven experience in IT support, particularly with Microsoft technologies (Windows Server, Active Directory, Office 365, etc.). Strong knowledge of networking (WAN/LAN, routers, firewalls, security protocols). Experience with VPNs, Terminal Services, and remote access solutions. Proficient in desktop support, including troubleshooting hardware and software for PCs, printers, and other peripherals. Previous experience in a helpdesk environment, responding to user requests and troubleshooting issues. Ability to install, configure, and maintain desktop operating systems and applications. Excellent problem-solving and troubleshooting skills. Strong communication skills with a customer-focused approach. Ability to work both independently and as part of a team, managing multiple priorities in a fast-paced environment.