IT Support Specialist Tier II
North Charleston, SC
Secret
As an IT Support Specialist Tier II, you will Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components.
You will collaborate with other members of the team on a range of tasks, such as setting up new locations, upgrading hardware and software, and installing new computers.
You will examine and resolve issues with current hardware and software programs and ensure the organization's efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Position Requirements and Duties
Assist users with IT hardware and software problems both locally and virtually
Install and update peripheral hardware and software, such as printer installations and maintenance, help with networking hardware, and peripheral device hardware and software interfaces
Select, create, and preserve support and user documentation
Conduct user training sessions for both individuals and groups on a variety of IT-related tasks, such as network cabling installs, hardware relocations, software installations, software testing, etc., assist other members of the IT team as needed
Support Inventory Management, Record Keeping and Documentation
Support Conferencing implementations and issues
Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals
Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC
Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes
Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility
Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.)
Helps ensure user applications work over VPN and/or Citrix
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
Recommends systems modifications to reduce user problems
Provide After Action Reports and or Lessons Learned, following major outage
Operating system Installation / Image Deployment on Laptops / Desktops
O365 Installation / configuration
Troubleshooting the Windows OS, Outlook, WIFI, Local NW issues.
Printer / Scanner Installation, Troubleshooting
Remote Support & Ticket resolutions
Inventory Management, Record Keeping and Documentation.
Support Printer configurations and settings and troubleshooting access issues.
Support Conferencing implementations and issues.
Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals.
Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.
Compatibility and QA testing of applications, operating systems, and application packages.
Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies
Perform Public cloud Azure / AWS provisioning, including accounts, resources, and subscriptions
Lead and execute patch management and software deployment for, and reporting on, all enterprise user, system, and network devices
Minimum Qualifications
US Citizen
Minimum 5 years of experience in an IT support role
Minimum of 2 years of experience with Enterprise level networking (switching & routing) troubleshooting experience
Hands-on Microsoft Windows Server 2012, 2016,2019 or later experience
At least 2 years of experience with a Managed Service Provider MSP
Must be able to obtain and maintain DOD Secret Clearance
Preferred Qualifications
Prefer at least one of the following Certifications: MCSE, MCITP, CCNA, CCNP or VCP
Knowledge and experience with PowerShell scripting
Knowledge and experience with Microsoft Azure
Backup Solutions: Acronis, Cloud Backup and DR
Advanced knowledge of Microsoft OS, Microsoft Office, Google Apps, Remote Access, Network Administration, Smartphones, Printers, etc.
Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies
Using remote utilities, one may address problems over the phone
Ability to communicate well with technical and non-technical people
Must be a motivated self-starter with attention to detail very important
Willingness to learn systems, share knowledge, support the company's user community, etc
Ability to lift and carry 50 pounds i.e., computer equipment, monitors, printers, etc.
Must be a team player and collaborate with other coworkers
Certifications
MCSE, MCITP, CCNA, CCNP or VCP
Company Overview
Adapt Forward is a cybersecurity solutions provider for some of the nation's most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers' business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment.
Summary of Benefits
Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan.
401k Retirement Plan with Matching Contribution is immediately available and vested.
Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses.
Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month.
Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered.
Equal Opportunity Employment
Adapt Forward is an equal opportunity employer that values diversity in the workplace and does not discriminate or allow discrimination on the basis of race, religion, age, gender, sexuality, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Adapt Forward promotes affirmative action for minorities, women, disabled persons, and veterans.
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