It Support Technician

About the Role: We are looking for Helpdesk candidates of various levels, at least with 1+ years of experience.
The IT Support Specialist is focused on end-user support and responsible for the receipt, triage, and resolution of Services Requests and incidents related to computer systems.

Responsibilities: Provide onsite and remote support via IT ticketing system, email, desk-side support, and phone calls Create and manage user accounts and permissions following established processes and procedures Maintain application and system documentation by updating written procedures Collaborate on and escalate issues with senior IT staff Diagnose and troubleshoot hardware and software issues Ensure customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner Qualifications: Experience providing technical support in Windows and Mac OS environments Experience with Active Directory Experience working with Microsoft 365 Ability to troubleshoot hardware and software issues Ability to communicate effectively Basic secure computing practices Understanding of Networking concepts Flexible schedule (able to work evenings, weekends, and holidays as needed).
High school diploma / GED required Preferred: 1+ years of experience in an IT-related field or as a Service Technician preferred Knowledge of Entra ID Knowledge of Intune and/or Jamf IT-related college degree preferred Certifications in a related field is a plus Anticipated hiring salary $50,000 with higher salary possible depending upon experience.