**General purpose**:The IT Support Specialist assumes the responsibility of delivering effective helpdesk and technical support to both internal and remote users, while actively contributing to the overarching goals of the IT department. Their role involves managing user issues, deploying and maintaining a diverse range of IT hardware and infrastructure, including desktops, laptops, printers, networking equipment, and cabling.**Key Activities**:- Helpdesk- Hardware/Software Installation, Maintenance & Inventory- Systems Administration Support- Strategic Projects**Skills, Abilities & Equipment Operated**:- Must demonstrate solid project management ability, self-motivation, and excellent interpersonal skills.- Must contribute effectively in a team environment and embrace new challenges.- Creating and maintaining accurate system and process documentation is a requirement Cross-border travel may be required (Passport & VISA necessary).- Operating Systems: Windows 10/11, Windows Server 2019/2016/2008 R2- Software: MS Office 365/2021/2016 (incl. Visio & Project), Edge, Cisco Endpoint Security, etc.- Networking: TCP/IP, Active Directory, SSH/Telnet, FTP- Other useful software skills: ServiceDesk Plus, MS SharePoint, ERP (MS Dynamics 365), Workspace ONE, VMWare, Cisco routers and switches- Hardware: PCs, Laptops, Thin Terminals, iPhones, Printers, Scanners, etc.**Previous experience and education required**:- Degree in related field- Technical certification (MCSD, CompTia A+, etc.)- Min. 3 years experience in PC Hardware and Software setup, installation, configuration, troubleshooting and maintenance + user account setup and support.- Work experience in manufacturing environment is beneficial to this role.**Salary**: $30,000.00 - $35,000.00 per monthWork Location: In person