POSITION SUMMARY Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department.
DUTIES AND RESPONSIBILITIES Carry out research on various technical subjects as requested by IT Team Assist other IT teammates in supporting all users including the vessels and our international offices (Japan, China, Europe) employees.
Maintain corporate and vessel Active Directory Install software/hardware on corporate and vessel computers.
Provides front line & Tiers 1 & 2 support to corporate and vessel users.
Image and deploy corporate desktops and laptops.
Maintain and perform audits of software, consumable, and non-consumable inventory, and accounts.
Setup new Employees Train Users on new software and products when needed, either one-on-one or small group settings Perform new user setup, department transfers and terminations.
Scan paper invoices into IT Mailbox Manage inventory of peripherals, including keyboard/mice, monitors, headsets, speakerphones, and network/computer cables Manage/Deploy desktops & laptops inventory according to company replacement policy on vessels and corporate/remote offices.
Be the first contact for users when they need help troubleshooting a problem.
Triage incidents requests.
Manage Corporate Key Card Access System Rack and Stack Hardware Coordinate and set up IT/vendors meetings as needed including equipment needs, etc.
Participate in projects as assigned by IT Management Escalate/Assign incident tickets to appropriate team members.
JOB INTERDEPENDENCIES To be successful, the employee in this job will need to depend on, work closely with and partner with a number of others in the office and the vessels.
These interdependencies include: All Departments COMPETENCIES/SKILLS REQUIRED Excellent Customer Service skills Knowledge of IT Systems, practices, and principles Knowledge of IT General Controls (ITGC) Knowledge of ITIL and ITSM Strong competency with computers and all productivity software programs, particularly with Microsoft Windows applications Strong technical knowledge of M365 Suite of products Strong functional knowledge and experience with Microsoft SharePoint and Microsoft Office suite Resourcefulness, organizational skill, and detail orientated.
Ability to handle administrative details independently.
Ability to prioritize tasks and meet critical deadlines.
Strong competency in conducting on-line research.
Strong will and desire to learn new technical skills.
Dependability with excellent time-management skills Unquestionable ethics and sensitivity for confidential information Ability to maintain perspective and approach challenges with flexibility and optimism.
EDUCATION/EXPERIENCE REQUIRED 4 years of relevant work experience preferred, not required.
Extensive computer software proficiency including Microsoft Word, Excel, PowerPoint, and Outlook Bachelor's Degree or equivalent.
A Certification desired