USC/ GC / H4EAD/ with Linkedin Buying- 60 Client-AT&T MUST BE IN FLORIDA The IT Systems Analyst serves as a liaison between user departments and the software vendor(s) providing exceptional customer service and open lines of communication.
Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
Independently performs workflow analysis and design with input and guidance from key operational leadership.
Facilitates workflow adoption on new processes.
Participates in system testing events by executing scripts.
Accurately documents and reports any noted errors or deficiencies.
Provides input for testing scripts with workflow updates/system upgrades/implementations Performs system activities related to upgrades and optimization with vendor assistance.
Executes assigned tasks within specified time frame.
Able to manage multiple projects while maintaining portfolio of regular support assignments.
Utilizes system knowledge and available resources to address routine issues.
Actively participates in departmental and customer team meetings.
Prepares and presents substantial portions of meetings on a regular basis.
Acts as a team resource by taking notes or other support activities.