.At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.**Position Summary**:**Duties**:**40%- 60% End User Technical Support (Highly Skilled)**- Provides higher level technical support. (Desktop/Software Peripherals).- Provides security oversight to computer and physical facility security.- Monitors performance, capacity, and operational statistics for networking, telephony, and data communications infrastructure; provides Telecomm support- Installs maintains and troubleshoots Microsoft Office suite.- Maintains and troubleshoots VPN remote access.**30% Infrastructure Support**- Addresses higher level support and troubleshooting for Telecomm and Network.- Implements, maintains, and troubleshoots Active Directory permissions, group policies- Installs, maintains and troubleshoots Microsoft Exchange Server.- Maintains infrastructure security including operating system security patches and virus defense.- Installs maintains and troubleshoots Microsoft Domains and Domain controllers.- Implements Microsoft group policies.- Reconciles Microsoft and other software licenses.- Setup and manages backup and recovery software solutions.- Installs, maintains, and supports physical and virtual servers.- Troubleshoots and resolves complex problems with infrastructure configurations and hardware.**15% - 30% Leadership & Project Management**- Provides 7 x 24 x 365 support- Conducts training for end-users- Increased interactions with Corporate teams; serves on part of the planning meetings.- Tests backup options- Performs hardware and software purchasing by interfacing with vendors and accounting.- Researches, evaluates and recommends software and hardware products.- Presents and implements solutions.- Manages quotes and delivers results (i.E. Hardware and Software)- Supports and runs projects while maintaining a budget.**Duties - cont'd**:**Education Degree**:**Required Experience**:- 8-10 years experience in lieu of degree- Minimum of 5-7 years experience with IT Service Desk, Network, Desktop, and servers.- Minimum 3-5 years experience performing system administrative experience position or equivalent on the job training is required.- Advanced experience troubleshooting skills (Desktop/Server). Higher level tiered support.- Experience with standard Microsoft protocols (i.E. DNS and DHCP)- Experience with server virtualization environments desired.- Familiar with basic network concepts, practices, and procedures.- Project management experience.- May require bilingual skills for facilities located outside the United States.**Preferred Experience**:- Experience resolving business issues with IT solutions.- Experience effectively troubleshooting with strong analytical and logic-based skills.- Experience training and mentoring IT professionals and end-users