It Systems Support Specialist

Job Description
Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems.

Perform for basic level design, integration, implementation and modification of assigned user information systems. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Temp work will interact on a consistent basis with: departmental users. Conduct needs analysis, planning and scheduling the installation of new or modified hardware/software. Develop functional and technical IT system requirements and specifications. Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access. Monitor and reports on system performance. Maintain hardware and software inventories including developing and updating departmental distributed software license management policy. Perform other duties as assigned.

The selected candidate will directly support classified systems in the Dept. of Defense's (DoD) closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.

Experience with enterprise applications not limited to DevSecOps, Cameo and Teamwork Cloud, PKI certificate management, VDI infrastructure management, enterprise storage including quota management, backup and disaster recovery, system updates and upgrades, system hardening, general troubleshooting and other assigned duties. Command line proficiency preferred.

Education: Bachelor's Degree or an equivalent combination of education and experience.

2 plus years of solid job-related experience

Prefer candidates with 10+ years of solid job-related experience due to the complexity of work

Requirements

Skill

Required / Desired

Amount

of Experience

Experience w/ enterprise applications not limited to Cameo and Teamwork, DevSecOps,
Highly desired
2
Years

PKI certificate management, VDI infrastructure management, enterprise storage including quota management, backup and disaster recovery
Highly desired
2
Years