At Royal Electric Company, we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results.
We are able to sustain this through our linking expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!
We have a current opening for an IT Technician at our Sacramento, CA office.
Position Description:
The IT Technician will aid in supporting end users. Working with employees, both in person and remotely with questions and problems concerning computer systems, hardware and software.
Success in the position is achieved through the following duties & responsibilities:
Support end user's devices (computers and mobile devices) while on site and document via the FreshService ticketing system
Walk employees step-by-step through the problem-solving process
Manage users in Active Directory, Office365, and other third-party applications
Assist with onboarding of new users to train on IT Security and Policies
Follow up with employees to ensure satisfactory service
Mitigate common issues by creating automated responses.
Meet SLA metrics and report out to recommend process improvements.
Deploy new hardware and software to employees based on their title.
Requirements
Qualifications:
High School Diploma/GED/Equivalent
On path for Degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification a plus
2+ Years supporting a help desk or related technical support experience.
Valid license.
Must be able to lift 50+ pounds often.
Proficient with Windows 10 and Microsoft Office.
Active Directory and Office365 experience
iOS devices, MDT, and FreshService experience a plus.
Must have strong communication skills in fast paced environment.
Salary Range:
$25.00/hour - $30.00/hour
This is a non-exempt/hourly position
We offer competitive wages plus benefits and 401(k).
Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.
We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees
We promote a drug free workplace.
NOTICE: Consumer Privacy Protection Act (http://www.royalelect.com/wp-content/uploads/2020/01/202001-CA-Consumer-Privacy_Optimized.pdf)
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 916.226.2100
Email: ********
Equal Opportunity Employer, including disabled and veterans.
If you want to view the EEO is the Law poster, please choose your language: English (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf) – Spanish (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster_spanish.pdf) – Arabic (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster_arabic.pdf) - Chinese (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster_chinese.pdf)
If you want to view the EEO is the Law Supplement poster, please choose your language: English (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) – Spanish (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_spanish.pdf) – Arabic (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_arabic.pdf) - Chinese (http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_chinese.pdf)
If you want to view the Pay Transparency Policy Statement, please click the link: English (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Free Food & Snacks
Wellness Resources
