Job Title:
Information Systems Tech
Department:
IT
Reports To:
Information Systems Manager / Director
FLSA Status:
Non-Exempt
Date
12/11/2022
Position Summary
Provides software and network support, training and troubleshooting in a networked microcomputer environment.
Provides support on a wide range of applications.
Essential Duties & Responsibilities Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.
Performs hardware/software upgrades to existing computer equipment as needed.
As a member of the help desk services staff, responds to software problem calls on site or over the phone for users.
Investigates error messages and determines resolution.
Reinstalls program or replaces files that are causing errors.
Calls software vendor or accesses on line technical support to obtain software update.
Also responds to network log on calls.
Investigates appropriate areas of potential problem and determines resolution.
Will be required to rotate on-call services.
Perform other duties as assigned Safety/Infection ControlDemonstrate knowledge of and adhere to regulations, policies, and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials Performance ImprovementParticipate in performance improvement activities as necessary Customer ServiceMaintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
Demonstrate effective interpersonal skills Treat all patients, visitors, and staff members fairly and with respect Utilize effective communication methods and skills Able to communicate in non-judgmental manner and recognize discrepancies between employees and personal beliefs Company PolicyEnsure personal appearance is business casual and professional at all times Responsible for wearing identification badge at all times which must be visible and above the waistline Attend all required meetings and in-service education Compliance with attendance standards Demonstrate flexibility when changes in assignments are necessary Qualifications EDUCATION & EXPERIENCE High school diploma or equivalent Position prefers an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.
LANGUAGE/MATH/REASONING ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to perform these operations using units of American money and weight measurement, volume, and distance Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations COMPUTER SKILLS Expert computer skills CERTIFICATE/LICENSES Competencies Professional Maturity: The ability to separate emotional feelings from the real issues at hand Responsibility: The ability to accept choices you have made and the results they have led to Communication: The ability to write and speak effectively; actively listen to others, and give feedback Flexibility: Demonstrate responsiveness and adaptability following change initiatives Intelligence: Understand information and apply new knowledge Energetic: Exhibits high levels of energy and enthusiasm Organized: Efficient in structuring tasks to be accomplished Computer Savvy: The ability to use technology efficiently and effectively Customer Service: The ability to enhance customer satisfaction Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization Integrity and Respect: Demonstrates upmost level of integrity Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation Collaboration and Partnership: Encourages participation from team members Manages Change: Demonstrates flexibility with changing environments Problem Solving: Resolve issues in a timely manner Attention to Detail: Follows procedures to ensure entry of data Organization: Uses time efficiently by prioritizing and planning work activities Judgment: Ability to make independent decisions Teamwork: Works with others to accomplish objectives and shows support for decisions Quality: Sets high standards to ensure quality in work performed Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations Physical DemandsThe physical demands for this position include: adequate vision, hearing, and repetitive motion Light physical activity performing non-strenuous daily activities of an administrative nature Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner Bending legs downward and forward by bending leg and spine Work EnvironmentWell-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation Employee Signature
Printed Name
Employee Signature Date