It Warehouse Lead

Overview:
IT Warehouse Lead Carrollton, TX The IT Warehouse Lead is responsible for executing tasks related to the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.
Primary customers are the Companys operational units.
The position also provides mentorship to other service desk team members.
The Service Desk Team Lead directly impacts company-wide business operations through efficient delivery of 24x7 customer service support.
The position may indirectly impact Companys business objectives when those objectives are dependent upon the consistent performance of the Companys business operations and their use of IT assets.


Responsibilities:
Manage and coordinate the daily operations, including shipping and receiving, inventory and asset management, order fulfillment, and returns processingManage IT Warehouse staff and ensure their tasks are completed in a timely and efficient mannerMonitor IT Warehouse equipment and supplies and order new items when neededEnsure the IT Warehouse is clean and organized and that safety protocols are followedTrain and supervise warehouse staff, including new hiresManage Hardware Inventory level of all PC Hardware, Monitors, Phones, Printers, and other technical items and peripherals that are needed to support our Retail Stores.Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.Explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilizes a wide variety of in-house developed and off-the-shelf applications.Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, and peripheral equipment and software.Work with 3rd party vendors for technical issues and other needs.Identify, isolate, and repair/resolve hardware and software problems on hardware that is returned for Stores and placed back into Inventory for use.Isolate hardware and peripherals that have been determined to be BAD or Faulty that have been returned to the Warehouse and set aside for Salvage.Complete projects within timelines and have ready to be shipped out for delivery to Stores.Utilize ticketing system to track, document and prioritize work.Contribute to technical support documentation of resolutions, processes, and procedures.Performs other duties as assignedEmployee Management & Oversight: Directs work assigned IT Warehouse personnel and reviews quality of problem resolution deliveryEnsures that subordinates apply information security/ information assurance policies, principles, and practices to all components of the enterprise architectureEnsures that subordinates adhere to Company operational and personnel policies and procedures.


Qualifications:
High school diploma or equivalent3-5 years experience working in the IT Support field and managerial experienceExcellent customer service, interpersonal, communication skillsMust have a proven customer service backgroundAsset ManagementKnowledge of Active DirectoryPossess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related resultsDisplay professional image and demeanorExperience with Microsoft SCCM and/or other system imaging tools (required)Ability to multi-task efficiently and be detail oriented and highly organizedKnowledge & experience of Windows devices and support of Windows OSMinimum 3 - 5 years experience supporting Windows 10 desktop/laptop PCsAble and willing to learn new as well as existing technologiesUnderstanding installing software, patches, updates on desktops and laptopsUnderstanding troubleshooting basic network, software, printing problemsSuccessful at working in a team cultureExcellent written, verbal and organizational skillsSense of urgency to complete all assigned tasksPhysical demands for this position frequently include: the ability to remain in a stationary position, ability to lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

What We Offer:
Our Benefits Include* Flexible Paid Time OffA comprehensive new hire training program Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal developmentPerformance-based career advancementMultiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) optionsTraditional 401(k) and Roth 401(k) Retirement plan with a generous Company match programCompany-Sponsored Life and AD&D InsuranceVoluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insuranceDiverse Culture and Inclusive EnvironmentA relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2022, 2023, and 2024, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023 and 2024. About Us The Community Choice Financial Family of Brands ("CCF" or the Company), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
Community Choice Financial is the parent company to brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash and Speedy Cash, TitleBucks, and TitleMax.
We are steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz.
In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Candidates of all backgrounds are encouraged to apply.
CCFI Companies, LLC is an equal-opportunity employer. #INDCORP