Who We Are:
In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Our client elevates and secures Everywhere Work so that people and organizations can thrive.
While our client's headquarters is in the U.S., half of their employees and customers are outside the country. They have offices in multiple nations, with significant offices in various major cities around the world.
Our client's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, they will continue to build and deliver world-class solutions for their customers.
Our Culture - Everywhere Work Centered Around You
At our client, success begins with their people. This is why they embrace Everywhere Work across the globe, where employees and customers are thriving. They believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through our client's Centered Around You approach, employees benefit from programs focused on their professional development and career growth.
They align through their core values by locking arms in collaboration, being champions for their customers, focusing on the outcomes that matter most, and fighting against cyber-attacks. Are you ready to join them on the journey to elevate Everywhere Work?
How will your day look like:
You will be responsible for continuous improvement and maintenance of IT service management processes and systems to ensure business continuity and process automation.
Administer Neurons for ITMS and Asset Management tool as a Customer Zero
Work with the Business on new projects, implementations, requirements gathering, design, and planning.
Develop current processes and solutions and build new integrations.
Utilize scripting and programming to automate repetitive tasks.
Utilize REST APIs to integrate and automate new systems and processes.
What skills will make you successful:
Experience with IT service management tools, particularly Ivanti Service Manager (Neurons for ITSM)
Experience in delivering projects and implementing custom solutions
Knowledge of IT service management, CMDB, and ITIL business processes
Strong technical troubleshooting skills
Excellent interpersonal and communication skills
Understanding of Database and Server Technologies
Excellent time management, multi-tasking, and organizational skills
Self-motivated to develop technically.
Ability to cope and work under pressure.
Able to adapt quickly to change.
Flexible and open approach
Must be able to work well with others as part of a team but at the same time able to work independently.
What skills are nice to have:
Experience with programming or scripting (PowerShell, JavaScript, HTML)
Experience with REST API
Familiarity with Azure Functions and Azure Active Directory
ITIL Certified