Svitla Systems Inc. is looking for a Jira Application Administrator for a full-time position (40 hours per week) in Ukraine. Our client is a cloud platform for business spend management (BSM) that helps organizations manage their spending, procurement, invoicing, expenses, and supplier relationships. They provide a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The platform provides greater visibility into and control over how companies spend money. Small, medium, and large customers have used the platform to bring billions of dollars in cumulative spending under management. The company offers a comprehensive platform that helps organizations manage their spending, procurement, invoicing, expenses, and supplier relationships. Founded in 2006 and headquartered in San Mateo, California, they aim to streamline and optimize business processes, driving efficiency and cost savings.
About the project: the purpose is to identify over-provisioned or unused resources across the entire cloud estate, liaise with the relevant teams, develop plans to optimize the costs and track and categorize all savings achieved.
You will be critical in optimizing and maintaining the Atlassian product suite, ensuring it functions as the backbone for issue tracking, project management, and cross-team collaboration across the company. A well-maintained Jira environment promotes efficiency in business workflows, enhances communications, and ultimately improves the service we provide to our customers. Your expertise in Jira, Confluence, and other products' administration, customization, governance, and integration will ensure a fully supported, scalable, unified platform to support the company's evolving needs.
Requirements:5+ years of experience managing and administering Jira (Cloud), with solid knowledge of workflow customization, permission schemes, notifications, and security settings.Expertise in using Jira's administrative tools, plugins, and automation features.A proactive approach to identifying system inefficiencies and driving solutions. Expertise in analyzing and troubleshooting issues across the Jira platform and its integrations.Hands-on experience integrating Jira into DevOps and ITSM environments using tools such as Confluence, GitHub, Jenkins, Slack, PagerDuty, and other third-party applications.Understanding IT Service Management (ITSM) and ITIL processes and how Jira can support them, especially in incident, change, and problem management.Excellent communication and collaboration skills, with the ability to work cross-functionally with technical and non-technical teams. Ability to document processes and provide user-friendly support and guidance.Self-driven with the ability to take initiative on projects. You will collaborate effectively with stakeholders across the company to ensure Jira remains a powerful resource that supports business objectives.Nice to have:ITIL certification or other relevant credentials.Responsibilities:Oversee and manage all aspects of the administration of the Atlassian product suite, including configuration, customization, and daily maintenance of the Jira Cloud instance to ensure optimal performance and reliability.Design, implement, and maintain Jira workflows, schemes, custom fields, screens, permissions, and notifications to meet the needs of various teams across the organization.Act as the primary Jira support resource, assisting users with troubleshooting, configurations, and best practices.Conduct user education sessions to enhance the use of Jira, Confluence, and other products.Develop automation solutions using Jira and third-party tooling.Establish and enforce Jira governance, ensuring proper use of permissions, security settings, and data integrity.Create custom reports and dashboards to provide actionable insights to stakeholders. Ensure data accuracy and timely delivery of metrics that drive decision-making.Stay up-to-date on the latest Jira features, plugins, and industry best practices. Propose and implement platform upgrades, improvements, and optimizations to meet evolving needs.We offer:US and EU projects based on advanced technologies.Competitive compensation based on skills and experience.Flexibility in workspace, either remote or in one of our development offices.Comprehensive medical insurance including dental and massages.Sport reimbursement program for onsite and online activities.Support of a healthy lifestyle, compensation for running events.Bonuses for recommendations of new employees.Bonuses for article writing, public talks, other activities.Personal loan budget available for long-term personnel.20 vacation days, 10 national holidays and sick leaves.Maternity leave policy and family days off.Full compensation for conferences, courses, English classes.Free webinars, meetups and conferences organized by Svitla.Gifts for anniversaries, New Year, children and more.Corporate celebrations and activities, regular lectures on various topics.Awesome team, friendly and supportive community!About Svitla:Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate's professional and personal growth, and family-like environment.
Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients' teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems' global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!
If you are interested in our vacancy, please send your CV.We will be happy to see you in our friendly team :) Tell us briefly about your project, and we will contact you within a day.
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