Jira Itsm Administrator/Engineer (100% Remote)

Jira ITSM Admin/Engineer (100% Remote) Optomi, in partnership with an industry leading is seeking a Jira expert for a major client. This role will be a remote, contract-to hire opportunity. Responsibilities: Build initial ITSM configuration, Customer ticketing, Automation for ticket responses and workflows Ability to utilize service modules that are included in Jira ITSM license and maximize investment in the tool Enhance and streamline Jira ticket management processes and Confluence pages to support internal development teams. Utilize design skills to define JIRA workflows and the related screen schemes for complex and high impact projects Support and configure JIRA plugins as required Customize functionalities within Jira, Confluence, ITSM, Bitbucket Apply today if your background includes: Previous experience setting up and configuring Jira for an organization Experience creating workflows and automating ticketing processes in Jira Experience using additional plug-ins or other features included in Jira Ability to work cross functionally with different teams and business units utilizing Jira Previous experience implementing ITSM standards and processes with Atlassian/Jira Any experience doing any kind of Jira migration (data center or cloud) is a plus