Skyline is Building Better Together Come join us at Skyline Construction, a leader in commercial interior construction founded in 1996. Today, Skyline operates multiple offices located throughout California, Washington, and Illinois. Skyline is a 100% employee-owned, award-winning General Contractor, with an award-winning CEO at the helm. We believe that we are "building better together."
\n What's in it for you?As the JR IT Desktop Support Admin, you will be supporting the daily operations and maintenance of Windows desktop and laptop computer systems and iPad/iPhone support across Skyline Family of Companies Locations. As such, you will also be diagnosing and resolving end-user issues involving IT equipment and software, as well as providing desk-side end-user support, project support, and service request support. This includes installing and upgrading hardware and software, imaging and deploying workstations, configuring and refreshing PCs, troubleshooting network & wireless issues, and responding to and resolving office/business applications and some server-related problems. As a JR IT Desktop Support, you will serve in the following areas:Install, maintain, and upgrade workstations, desktops, laptops, network printers, and peripheralsRespond to and resolve workstation, application, windows server & VMware virtual VMs related problemsApply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely mannerUpdate desktop software/applications and maintain documentation on installed applicationsSupport company-wide IT infrastructure projects such as PC refreshes, new hardware deployments, site acquisitions, and go-livesProvide guidance and leadership to contract support personnel as needed.New-Hire IT equipment purchase planning and work with the vendors for quote & PO processing.Work with Asset Management to maintain inventory of all laptops, desktops, monitors, docking stations, and other components and equipment, complying with standards for deployment and collection of assets.Manage an IT Ticketing, SLA, Asset & Change/Release Management ITIL/ITSM based Cloud applications (Solarwinds Service Desk, ServiceNOW, SaManage etc.) The successful candidate will possess:1-2 years of IT desktop support experience within a medium to large Windows environment.Successful track record providing outstanding customer service and problem resolution for end-users experiencing hardware and software issuesExcellent Communication Skills are a must.Experience with PC refreshes, deploying new IT equipment, creating images, installing software packages, maintaining computer networks, and migrating network printersKnowledge of Microsoft Active Directory services, Office 365 Cloud Desktop Support Level Administration, Windows 10 OS, Windows servers, encryption products, and standard networking protocols (including TCP/IP and Ethernet)Provide user training where necessary, and create and document processes relating to user training, software, and hardware rollouts.Familiarity with Office 365 Cloud and Collaboration Tools (Teams, OneDrive, SharePoint Cloud)- Running on Enterprise E1/E3/E5.Experience with Cloud VOIP UCaaS (Verizon OneTalk, RingCentral, 8x8 etc).Familiarity with JAMF NOW/PRO.Familiarity with 2FA, MFA, SSO (OneLogin, Okta, etc.)Familiarity with Microsoft DFS.Familiarity with MS Shared Drive Migration to SharePoint Cloud.Familiarity with various small apps/tools such as (Airtame, Snapcomms, Exclaimer for O365, Bluebeam Revu CAD, Snagit etc.)Familiarity with any WiFi AP's support such as (Juniper MIST, Cisco, Unify etc…).Some knowledge or experience with desktop support for any ERP/CRM & Accounting Applications.Participate in the testing, integration, configuration, and deployment of end user hardware, operating systems and related utilities so that our clients are optimally fitted for their respective tasks.Scheduled after-hours support on-need basis.CompTIA A+ or equivalent certification is preferredSSL VPN Client Support, Troubleshooting skillsFamiliarity with SSO, Dual or Multi-Factor Authentication Software Cloud-based Okta, OneLogin is preferred.Desktop and laptop imaging with Symantec Ghost or Acronis or any other.Familiarity & Knowledge of Anti-Spam, Anti-Virus, and Anti-Malware software for desktops/laptops.Windows Server, Active Directory and Office 365 Cloud Exchange Server a plusFamiliarity with Active Director Admin Console, Management and groups and permissionsFamiliarity with Server Hardware & Server O/S, Virtualization VMware ESXi a plusExperience with Multi-purpose Enterprise Printers, Plotters.Zeal to Learn Systems Admin Level Tasks for upward mobility and backup coverage of Senior IT Systems Engineer.Strong troubleshooting skills including root cause analysis. Perks and BenefitsEmployee Stock Ownership Plan (ESOP)Competitive Medical Insurance plan options including an HSA plan with Company deductible contributions.Dental InsuranceVision Insurance401K Plan MatchingUnlimited PTOLife InsuranceFlexible Spending Account (FSA)Gym reimbursement programAbility to enroll in various voluntary benefits ( Pet Insurance, Identity Theft Protection, Legal Assistance and more.)
\n$26 - $39 an hour
The actual salary offer will be carefully considered based on a wide range of factors, including your skills, qualifications, experience, and location. The range is subject to change and may be modified in the future. This role is also eligible for health, disability, life, dental, vision and retirement benefits. Skyline is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex/gender, sexual orientation, gender identity/expression, marital status, medical condition, national origin, genetic information, ancestry, military/veteran or disability status or any other bases under the law. \n