Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a dynamic and innovative Jr. Risk Associate to join our team in Portsmouth, NH.
As a member of the Paymode-X team, the Jr. Risk Associate will spend your time authenticating sensitive business and bank account data for Paymode-X customers by applying investigative and analytical techniques to mitigate risk and fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of new network vendors.
Daily tasks include, but are not limited to, performing research to resolve any discrepancies in applications, independent caseload management following policies and best practices, escalating unverifiable or suspicious application details to cross-functional teams for in-depth risk analysis and review.
As a Jr. Risk Associate, you are encouraged to think creatively, identify and address nuances, and make routine critical decisions.
How you'll contribute
Review and authenticate data elements within a Paymode-X Network application for B2B (Business-to-Business) Vendors to accept future payments through Paymode-X and continuously grow the network of members
Process digital payment applications: ensuring information is complete and accurate, and working with customers (via phone and email) to obtain missing information
Analyze data elements for discrepancies and red flags for potential counterfeit instruments
Utilize web research and 3rdParty data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk
Communicate with financial institutions to verify bank account information
Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures
Interact with various levels of Leadership to clarify requirements and collaborate on process improvements
If you have the attributes, skills, and experience listed below, we want to hear from you
1+ year of experience in a professional environment working with financial fraud/risk prevention or reviewing and verifying sensitive business information and data
Effective communication (verbal/written) and customer service skills
Adaptable self-starter with the ability to work independently as well as part of the team
Someone who thrives in a fast-paced environment that rewards challenging work and self-motivation
Strong experience navigating web portals, filtering, and finding keywords and relevant search results
Detail-oriented, organized, and able to work well under pressure with a sense of urgency
Experienced computer skills and proficient with Microsoft Office software
A curious puzzle solver with analytical, research, and problem-solving skills
Experience working in Banking, AML (Anti Money Laundering), Fraud, KYC (Know Your Customer) Due Diligence, on-boarding commercial clients, reviewing various business documentation highly preferred
Experience with LexisNexis is preferred, but not required
High School Diploma or GED required; bachelor's degree in criminal justice, Criminology, Law, Accounting, Business, or similar course of study preferred (Not Required).
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
