Junior / Regular Customer Care RepresentativeApply
remote type: Not Remote
locations: Gdansk, Poland
time type: Full time
posted on: Posted 4 Days Ago
time left to apply: End Date: November 30, 2024 (30+ days left to apply)
job requisition id: JR5648
We are looking for a Customer Service Representative who provides the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.
Responsibilities: End to end cross-border sales order management in the ERP system, including facilitation of on-time delivery, product substitutions, and invoicing.End-to-end return order management.Outbound and inbound customer communication.Support and/or drive resolution of non-technical customer complaints.Support customer data management.Frequent interaction with the commercial organization on orders.Qualifications and competences: Bachelor or master's degree.Strong analytical and problem-solving skills.Min. 1 year experience in Customer Service or in a similar role is preferred.Good English language skills – oral and written.Good knowledge of other languages (Scandinavian, German, or other European languages) would be a strong plus.Proficiency in using Microsoft Office (Word, PowerPoint, Excel).Technical background would be an advantage.Highly motivated and proactive.Well-organized and detail-oriented person.Friendly and open-minded team player, able to work with limited supervision.Good ability to work under time pressure.What we offer: Truly awesome team located in Gdansk, Poland.Competitive salary with annual bonus based on KPI's.Financing for a Private health care package.Group insurance.Co-financing for Multisport card funding.Long holidays extra pay.International and non-corporate work environment.Access to Hempel Academy platform (e-learning and language courses).Additional information: Our office is located in Gdansk, Poland.
To apply for this position, please submit your application with CV in English.
The Hempel Group is a leader in the production and sale of industrial paints. Customer Service Department provides excellent customer care experience by serving as an important point of contact between customers and internal stakeholders such as Sales, Supply Chain & Logistics, Finance, and Technical Services – from sales order processing to order fulfillment.
Application due: ********
Seniority Level: Entry level
Job Functions: Customer Service
Industry: Chemicals
At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect, and support for each other. We're on a mission to double our impact. To succeed, we need bright minds and team players. Your input, ideas, and initiative are not only welcomed but expected. At Hempel, we are committed to everyone feeling safe, valued, and treated equally, in an environment where each employee can bring their authentic selves to work. About UsHempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure, and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions.
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