As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.
Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Summary: As a Keepstock Inventory Specialist, you will work to deliver an excellent customer experience as a dedicated resource to our customer, managing inventory at their locations. Duties may include managing Grainger and non-Grainger inventory within a customer tool crib or campus, product management, participating in business reviews, navigating complex and robust computer programs, managing supplier relationships, and procurement responsibilities.
Job Responsibilities (You Will): Facilitate an excellent customer experience by resolving problems promptly and accurately in a manner that will retain and promote customer loyalty.Effectively collaborate with internal and external partners.Apply continuous improvement methodologies, lean & 5S philosophy to all aspects of principal duties.Comply with all safety and inspection requirements of Grainger and the facility where the service is being provided.Product Management: Helps to ensure our customers have the products they need, when they need them, including tasks like forecasting, product identification, cross-referencing, product research, product issuance, and product optimization.Order and Requisition Management: Ensuring orders are placed timely and accurately, including quoting, order generation, receipt, put away, audit, records management, returns, and analysis.Develop effective relationships with suppliers including consignment set up, payment terms, repair and replacement processes, troubleshooting, supplier business reviews, and contracted discounts.Systems, resources, and processes: Effectively utilize the customers', Grainger's, or other suppliers' inventory management systems to produce inventory, product, and material analysis and reporting. Support and guide customers to internal and external resources such as technical support, credit, repair, sourcing, or sales as necessary.Reports directly to Supervisor, Onsite Services.
Education/Experience (You Have): College Diploma or equivalent preferred.3-5 years of experience in a related field preferred.Demonstrated commitment to provide superior customer service.Effective communication, comfortable interacting with customers, internal and external partners, and suppliers in a professional manner.Must be comfortable navigating complex and robust computer systems and technology and able to learn and adopt required software, apps, smartphones, scanners, and programs efficiently.Able to operate powered industrial equipment as needed.Must be self-directed and able to manage several projects simultaneously.Background checks, drug screening may be required (as warranted by Company, customer, or DOT requirements in working on-site and/or operating equipment).Must possess and maintain a valid driver's license in the province of residence.Other Work Requirements: Ability to lift 25 to 60 lbs. and/or occasionally work in difficult positions.Will work at customers' facilities. This is typically a manufacturing plant-type facility. Conditions can be noisy, and space can be limited.Physical requirements include moving from one place to another, reaching, lifting, climbing, standing, and bending.Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
Medical, dental, vision, and prescription drug coverage.Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.Educational & Professional Membership Fee Assistance program.Employee discounts, team member perks, and more!DEI Statement:
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.
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