Position: Key Account Manager
Company: J Blanton Plumbing, One of the Largest Plumbing Companies in Chicago
Location: On-site (Northbrook, IL)
Employment Type: Full-Time
About Us: J.
Blanton is a fast-growing (3x revenue growth in the last 2-years) direct-to-consumer startup…not your traditional plumbing company!
We're already one of the fastest growing residential home service companies in the country, and we're on a mission to become the largest, and most respected over the next 30-years!
With the heart-of-a-startup, we are disrupting one of the largest and oldest industries in the country (plumbing), and we believe our momentum and ambition will lead us to build a $500 million dollar company over the next 20 years.
We are seeking a highly organized and proactive Account Manager to join our team in an exciting sales role.
Job Responsibilities: Sales: Make recommendations on plumbing repairs to large customers, taking into account our diagnostic and the needs of the customer Customer Communication: Send emails and messages to customers promptly and professionally.Respond to customer inquiries and provide timely updates on job status.Coordinate with property managers and other stakeholders to ensure seamless communication. Job Coordination: Help schedule and coordinate plumbing jobs with field technicians and property managers.Ensure all necessary instructions and communications are sent to relevant parties.Track job progress and follow up on pending tasks. Post-Site Visit Reports: Create detailed and accurate post-site visit reports.Organize, maintain and improve customer facing job reports Task and Appointment Management: Organize and prioritize tasks to ensure efficient workflow.Assist in preparing agendas and minutes for meetings. Administrative Support: Maintain and update records and databases. Qualifications: Proven experience as an account manager or in a similar role.Very Strong communication skills, both written and verbal.Excellent organizational and time-management skills.Strong problem solving skillsProficient in tasks management software, creating reports.Proficiency in Excel, Powerpoint, Canva, Notion, CodaAbility to work independently and handle multiple tasks simultaneously.High level of attention to detail and accuracy.Experience in the plumbing or property management industry is a plus but not required.
Will be required to take a 1-3 day plumbing introduction course