Description
As a leader in technology innovation within the power generation retrofit industry, Dürr Universal specializes in engineered solutions for acoustic and emission/filtration systems. We are seeking a Gas Turbine Retrofit Key Account Manager to join our team and drive growth through developing and maintaining customer relationships and identifying and targeting new customers for industrial applications. This role will involve negotiating with customers to expand sales and opportunities within their territory and assigned accounts, in close collaboration with Engineering and Project Management to ensure technical product alignment with customer specifications.
The successful candidate will stay informed and keep Sales leadership updated on all relevant information pertaining to sales, customer negotiations and discussions, competitive actions, and business policy to ensure we deliver quality products and services to our customers.
Overview Of Essential Duties / Functions
Build strong relationships with new and existing customers to drive sales growth
Develop and implement strategies to grow the Retrofit business
Ownership of retrofit sales within their territory, forecasting and reporting sales trends in their territory and maximize profitable sales growth
Obtain knowledge in the application and general design of company products and ability to convey this in an effective manner to customers
Effectively communicate customer needs to internal key stakeholders in engineering, customer service, project management, and operations
Respond to requests for quotes, meeting the quotation deadline established by the customer
Understand customer's motives, needs and specifications
Help negotiate contracts in alignment with standard terms and conditions to achieve customer requirements and Dürr business goals
Demonstrate to customers that they have a strong advocate tied to common goals, along with the positive results they can expect from our business relationship
Preserve and improve the profit margins for all product and services sold by supporting manufacturing and operations team as needed during project execution
Provide sales forecast to anticipate upcoming opportunities and aid in production planning via Salesforce CRM
Facilitate resolution of customer complaints
Domestic travel required: 25-50+%
Develop working relationships with AE firms to assure DUUS products are understood and specified
Complete other duties as assigned
Qualifications
Education / Experience: Bachelor's Degree in Engineering or Business Administration with strong technical sales experience
Minimum of 3 years' experience in relationship-based sales of a technical product in a manufacturing environment is required. Experience with Industrial silencer applications is a plus
A strong technical background and experience interfacing with an Engineering team is preferred
Computer proficiency including Microsoft Office applications, SAP, and Microsoft Dynamics CRM is preferred
Personal Characteristics
Sales results and goal oriented with ability to balance multiple priorities
High energy level with a strong work ethic, well organized, and possesses strong analytical and reasoning abilities necessary in the art of "closing the deal"
Must be a team player with ability to work in a diverse group
Ability to establish credibility and be decisive while developing positive long term relationships with customers, coworkers, and representatives
Must be a people person with well-developed interpersonal skills. An innate ability to get along with diverse personalities; tactful, mature and flexible
Problem solving skills and abilities with a collaborative approach
Personal commitment to Environmental, Health and Safety (EHS) principles that aligns with the core value where, "We strive to finish each and every day incident and injury free."
Dedication to integrity and performing all business transactions with the highest ethical conduct
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