Broan-NuTone leads the residential ventilation industry with innovative products such as auto sensing range hoods, germ killing ventilation fans, and fresh air systems, all supported by our award-winning customer excellence team. Broan-NuTone provides better quality of air for better quality of life. One of many companies within Madison Industries all doing our part to make the world safer, healthier, and more productive. Our employees are entrepreneurs who have a strong bias for driving bold action and trust each other to compete and win as a team.
Business Job Title: Key Account Specialist - Retail Sales Channel.
Job Summary:
The Key Account Specialist plays an important role in day-to-day Sales Operations, with a primary focus on leading project coordination of all projects within the Retail Sales Channel and ensuring exceptional customer satisfaction. This role will partner closely with other team members including Sales Manager/Sales Operations and across departments, with strong problem-solving abilities and a Bias for Action. The ideal candidate has previous Retail experience, extensive customer contact, and is highly organized, with a passion for having Fanatical Focus on the customer.
Job Responsibilities:
Project Management -
Coordinate Customer/product-related projects for all channels in the Retail Sales segment and collaborate effectively with other departments such as category management, channel marketing, customer service, demand planning/forecasting, production, logistics, operations, finance, and IT.
Support and coordinate new product launches to ensure all Customer requirements are covered for the organization as well as review cost of change to ensure budget is in place. Drive timely completion of deliverables and projects.
Integral in managing Minimized Advertised Price (MAP) for all retail customers, monitoring and resolving any issues that may arise.
Coaching and training
Provide training and coaching to other team members.
Pricing (Retail channel):
Ownership of price increase materialization and quote approvals.
Responsible for pricing playbook and assisting Sales Operations with correct pricing to load into system.
Provide pricing recommendations to the Category/Product Managers.
Legal contracts/commercial agreements (Retail channel):
Manage Customer commercial agreements with Sales Ops Coordinator team member support: renewal, monitoring to support compliance, ensuring discounts or others are applied accurately.
Sales function (Retail Channel):
Channel activity follow-up on daily sales demand.
Monthly Reporting for all channels: President Narrative, top Customer sales reports.
Prepare weekly Retail Monthly Projections along with VP of Sales.
Coordinate annual price increase actions including communication to Customers.
Responsible for in-store product SKU creation for key Customers
Coordinate the National Account Meetings including preparing presentations, and initial sales analysis for Sales Directors and National Account Managers.
Assists VP on Retail Sales team budget and ensure tracking properly.
Provide sales reports by Customer by product, gross margin, and pricing analysis.
Evaluate promotional effectiveness: analysis and reporting.
Partner in the coordination of Product Line Reviews and presentations.
Assist in all departmental functions and perform other duties as assigned.
Job Requirements:
High School Diploma or equivalent (completed). College degree in Business or a related field desired.
3-5 years of relevant work experience involving Retail Sales and/or extensive Customer contact.
Previous experience working with Big Box retailers like Menards, Home Depot, or Lowes.
Looking for a resourceful, responsible, organized, and detailed oriented individual.
Excellent communication skills and adaptability to varying personalities and styles.
Ability to work cohesively as a team and independently.
Analytical spirit and intellectual curiosity.
Bilingual skills in French desired (Proficiency in English required)
Mastery of the Office Suite, especially Excel; data entry systems awareness and familiarity
Strong Point of Sale/Forecasting/GAINS experience a plus.
Physical Requirements:
Ability to move safely throughout all areas of the office as needed, with or without accommodation.
Work in an office environment using a computer for extended periods of time.
Travel is minimal but may require travel to company headquarters via plane or vehicle.
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