POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position) The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently achieves or exceeds monthly sales and KPI goals • Actively develops new clients by finding new ways to enhance and develop business • Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients • Effectively captures client data for connecting with clients and building relationships • Completes outreach to connect with clients on a regular basis • Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends • Upholds all brand values and relationship values • Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business • Follows through and accomplishes multiple projects and store priorities in a timely manner • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team • Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients • Acts as the manager on duty when scheduled, to support all business functions • Ensures accuracy of all POS procedures • Understands and performs all POS functions accurately, professionally and within Company guidelines • Opens and closes the store - performing all tasks to Company standard and compliance • Resolves client issues and requests in an efficient manner and with a sense of urgency • Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed • Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards • Demonstrates high level of quality in work, attendance and appearance • Actively contributes to non-selling activities and loss prevention initiatives • Actively participates in Monthly Touch Bases • Attends all required Store Meetings • Maintains standards of store cleanliness and organization • Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives • Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines • Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives • Assists to ensure accuracy of Company in store promotions and merchandise markdowns • Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving • Assists in maintaining compliance to all Company Policies & Procedures ADDITIONAL RESPONSIBILITIES: • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management • Demonstrates high level of quality work, attendance and appearance • Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state and federal laws • Additional responsibilities assigned by supervisor related to your position/department • Less than 20% travel may be required as necessary • Ability to be flexible and willing to work extended hours when necessary SUPERVISORY RESPONSIBILITIES • This position does not have supervisory responsibilities ORGANIZATIONAL RELATIONSHIPS • Interacts with all levels throughout organization including customers, employees and outside vendors MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position. COMPETENCIES: • Leadership • Motivator • Results Orientated • Communication • Client Focus • Teamwork • Optimistic • Honest and Integrity • Professionalism • Adaptability • Embraces Change • Solutions orientated • Thoroughness • Organization Education/Experience: • 2 - 5 years retail sales experience • Luxury experience preferred • Exemplary selling and clienteling skills • Computer skills: Word, Excel, Microsoft Outlook and POS systems PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. • Standing, walking and squatting the majority of the works shift • Ability to climb ladders or stairs (depending upon store design) • Required to carry garments and packaging up to 40 pounds Moderate: Mostly standing, walking, bending, frequent lifting WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. Majority of shift requires client interaction • Ability to work varied hours: nights, days and weekends to support the business needs St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.
