Knowledge Management Analyst

COMPANY OVERVIEW Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.


We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
The KKR-Global Atlantic partnership - The Global Atlantic Story Greenhouse is our scheduling tool and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. Knowledge Management Analyst COMPANY OVERVIEW Global Atlantic is one of the fastest growing companies in the Life and Annuity industry.1 We are focused on the U.S. retirement and life insurance markets with a broad range of annuities and life insurance options, as well as reinsurance solutions. Our success is based on competitive and innovative product designs, leading investment management and integrated risk management, along with highly experienced leadership. Global Atlantic is looking for a diverse team of talented people who support our culture of collaboration and innovation. Our unique entrepreneurial culture encourages all employees to assume significant levels of responsibility. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
This role can also sit in Des Moines, IA, Hartford, CT or Batesville, IN
POSITION OVERVIEW The Standard Operating Procedures (SOP) Writer develops and updates standard operating procedures related to the processing of business to ensure a consistent quality service experience for our customers. Works with leadership and Subject Matter Expert (SMEs) quality and process owner teams to derive content and create and maintain SOPs across operations, including our third-party service providers. This involves collecting and consolidating input from cross functional stakeholders, developing written processes, reviewing current documentation and SOPs and developing them into clear and concise procedures.

RESPONSIBILITIES Interacts with business partners and subject matter experts to gather information from multiple stakeholders and document Standard Operating Procedures (SOP's) for Individual Markets Organizes, writes, edits, and produces SOP documentation and processes. Helps develop and maintain standards regarding style, and consistent terminology. Explains complex information into easily understandable language for a variety of audiences, ensuring accuracy and compliance with guidelines. Adheres to ethical and confidential principles in the collection, maintenance, use, and dissemination of data and information. Develop strategies, tactics, and governance to drive effective and widespread usage of the company's knowledge base. This includes creation of guidelines for what information is captured, and by whom, how it integrates with the rest of operating ecosystem, how to keep it from growing stale, and ease of use to find information quickly. Maintains, updates, and manages content in the knowledge management portal, ensuring content is easy to access and find. Utilizes various tools to document the SOP's utilizing the Microsoft Office Suite Coordinates approval process with Project Manager(s) & Functional Manager(s) pertaining to documenting and finalizing all formal processes Develop & direct correspondences to effectively communicate insights & plans (project requirements, scope & objectives) to cross-functional stakeholders & team members Works with leadership and SMEs, as well as quality and continuous improvement team to identify content gaps and curate content needed to aid in improved service experience for our customers. Oversee development and ongoing governance & maintenance of Knowledge Base artifacts to ensure they remain up to date, relevant and effective, to include standard operating procedures, firm guidelines, job aids, and more. QUALIFICATIONS Bachelor's degree in Business, communications or related field preferred; Strong writing skills Strong organizational and communication skills Conceptual, critical thinking and analytical skills Demonstrable experience of project delivery MS Office Suite skills At Global Atlantic, enjoy a highly competitive compensation and benefits package, with a focus on pay equity and flexibility. We are proud to support work/life balance with flexible work arrangements that meet individual and business needs. A casual dress code, above-average paid time off, parental and military leave, adoption assistance and tuition reimbursement are just a few of the extra perks that make Global Atlantic a great place to work. We strive to foster a culture of total well-being through community outreach and charitable giving programs. In OFFICE LOCATION, we actively partner with NON-PROFITS. Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic is committed to creating an inclusive environment where everyone feels like they can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. We encourage qualified applicants from all demographics to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. Global Atlantic's base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic's total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.
The base salary range for this role is $43,500—$83,500 USD
TOTAL REWARDS STATEMENT Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.
We are active in our communities- New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project Boston : Cradles to Crayons, Boston's Healthcare for the Homeless, Thompson Island Outward Bound, Rosie's Place, Catie's Closet, Project Bread, Rise Against Hunger, Space to Thrive Hartford : Junior Achievement, Habitat for Humanity, Oliver's Pajama, United Way Indianapolis : Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation Batesville : So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation Des Moines : United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop Berwyn/Wayne : Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete's Sake Respite Bermuda : Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development Corporation Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email .
Please click on the links below to learn more about Global Atlantic.
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Our employees are in the office 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact .