Starting Pay Rate: $20.31/hour Hybrid (3 day onsite, 2 work from home) in downtown Austin, TX First 2 weeks will be fully onsite for training This position is a 40-hour/week contract role responsible for providing tech support through phone and web portal requests.
You will be responsible for taking calls, creating, and managing detailed tickets, and following up on tickets for multiple retail locations throughout the country.
Supporting front-line employees.
(Point of sales systems)
6-month contract + potential for extensions/conversion to full-time $20.31/hour for the first 7 months, then $21.60/hour Free training and certification courses after 3 months A laptop and headset will be provided Potential Shifts: 5:30am-2pm
8:00am-4:30pm
1pm-9:30pm
You will have 2 days off in a row (Could be Tuesday & Wednesday off)
Requirements: Open availability, including holidays, nights, and weekends 1+ years of call center or customer service experience
A love of technology and a passion to learn more
Ability to speak to customer's level of expertise
Effective verbal and written communication skills
Expert problem-solver, able to accurately diagnose issues and repair systems
Independent work ethic to implement solutions without constant supervision
Pay Details: $20.31 per week Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance